Guest Experience & Events Booking Executive

Four Points by Sheraton; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Four Points by Sheraton on Sheikh Zayed Road in Dubai is hiring a Sales & Marketing professional to support guest services and revenue generation. You will handle reservations coordination, respond to guest requests, and use sales techniques to maximize revenue while maintaining loyalty.

Training and teamwork are emphasized to uphold brand standards. Join a global hospitality network where guests experience consistent service, and where you contribute to up-selling, rewards programs, and a

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Education

High school diploma or G.E.D. equivalent

Job description

Four Points by Sheraton on Sheikh Zayed Road in Dubai is hiring a Sales & Marketing professional to support guest services and revenue generation. You will handle reservations coordination, respond to guest requests, and use sales techniques to maximize revenue while maintaining loyalty.

Training and teamwork are emphasized to uphold brand standards. Join a global hospitality network where guests experience consistent service, and where you contribute to up-selling, rewards programs, and a