Retail Store Manager (Arabic or Russian Speaker) (Oakley)

Qureos; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Qureos is seeking a Store Manager / Assistant Store Manager to lead all store operations in Dubai. The role requires driving sales performance, maintaining exceptional customer service, and ensuring operational excellence while managing a in-store team.

Responsibilities include achieving sales targets, monitoring KPIs, ensuring inventory accuracy, and enforcing compliance with local laws and SOPs. You will coach staff, optimize merchandising, and report on performance.

Qualifications

• Dynamic leader with deep understanding of retail KPIs, people management, inventory control and local compliance standards.
• Responsible for profitability, store performance and team engagement.

Responsibilities

• Drive monthly, quarterly and annual sales targets and profit objectives.
• Monitor store KPIs including conversion, UPT, ATV and footfall trends.
• Lead operations, opening/closing, cash handling and admin duties.
• Maintain brand standards, visuals, hygiene and safety.
• Oversee staff scheduling, training, coaching and performance reviews.
• Handle customer issues promptly and professionally.
• Manage stock, replenishment, stocktakes and loss investigations.
• Submit timely sales reports, rosters and expense summaries.

Skills

Leadership

People management

Sales management

Retail KPIs

Customer service

Team development

Scheduling

Stock management

Merchandising

Loss prevention

Job description

The Store Manager / Assistant Store Manager is responsible for managing the overall store operations, driving sales performance, ensuring operational excellence, maintaining customer service standards, and leading the in-store team. The role requires a dynamic leader with a deep understanding of retail KPIs, people management, inventory control, and local compliance standards. The position is accountable for profitability, store performance, and team engagement.

1. Sales & Business Performance:

• Drive and achieve monthly, quarterly, and annual sales targets and profit objectives.
• Monitor store KPIs including sales target, conversion rates, UPT, ATV and footfall trends.
• Identify opportunities to increase revenue through promotional strategies, upselling, cross-selling.
• Analyse sales performance data and develop action plans to address shortfalls and maximize growth.

2. Store Operations & Compliance:

• Ensure smooth day-to-day store operations including opening/closing procedures, cash handling, and administrative duties.
• Maintain high standards of store appearance, hygiene, safety, and visual merchandising in line with brand guidelines.
• Implement and enforce company SOPs including cash management, stock handling, refund/exchange policies, and loss prevention.
• Ensure full compliance with local labor laws, health and safety standards, and government regulations.

3. Team Leadership & Development:

• Lead, manage, and develop a team of Sales Associates, Senior Sales Associate, and Store In-Charge.
• Conduct regular performance reviews, one-on-one coaching, and motivational initiatives to drive staff productivity.
• Oversee staff scheduling, leave planning, and floor coverage to ensure operational continuity.
• Foster a collaborative and performance-oriented team culture, recognizing high performers and managing underperformance effectively.

4. Customer Experience & Service Quality:

• Maintain a customer-first culture by ensuring staff deliver consistent, high-quality service.
• Handle complex customer issues or escalations promptly and professionally.
• Train the team in product knowledge, upselling techniques, and customer interaction etiquette.

5. Inventory & Merchandising Control:

• Monitor inventory levels, identify slow-moving or fast-moving items, and take corrective actions.
• Oversee stock replenishment, stockroom organization, damage reporting, and inter-store transfers.
• Ensure 100% accuracy in stock counts and coordinate periodic audits, stocktakes, and loss investigations.
• Work with the merchandising and buying teams to ensure appropriate product mix and availability.

6. Reporting & Administration:

• Submit timely and accurate sales reports, manpower rosters, expense summaries, and operational checklists.
• Track key performance data and prepare monthly dashboards.
• Maintain proper records of store expenses and petty cash.
• Liaise with HR for staffing requirements, disciplinary actions, and grievances.