Assistant Store Manager

FashionUnited; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

FashionUnited in Dubai, UAE, seeks an Assistant Store Manager to support the Store Manager, oversee daily operations, and mentor staff to ensure a seamless customer experience. You will drive sales, monitor KPIs, manage stock and visual merchandising, and implement promotional plans while maintaining brand standards.

The ideal candidate has 3+ years in customer-centric leadership, strong problem-solving skills, and a degree in business or retail management; a proactive, dependable team player is

Qualifications

• 3+ years in a customer-centric role with strong management experience.
• Bachelor's degree in business-related field preferred.
• Experience achieving sales KPI targets.

Responsibilities

• Assist Store Manager in daily operations and staff supervision.
• Ensure high level of customer satisfaction and service.
• Lead by example in customer service and sales.
• Achieve and exceed shop sales targets.
• Monitor KPIs and communicate results to the team.
• Oversee inventory control, stock replenishment and merchandising.
• Maintain store layout consistent with brand standards.
• Manage staff schedules and leave approvals.

Skills

Customer service

People management

Performance feedback

Education

Bachelor's degree in Business Administration

Retail Management

Job description

Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.

Key Responsibility:

Sales and Customer Focus:

• Consider the needs of the customers at all times
• Implements a high standard of customer focus within the store
• Leads by example in all aspects of customer service
• Actively seeks ways to achieve or exceed shop sales targets
• Ensures all members of team have an understanding of KPIs and targets to be achieved
• Ensures any promotional offers, regardingstock, are implemented within the store
• Implement strategies effectively to drive sales in the store

Store Administration:

• Regularly audits own store administration and resolve any issues
• Implements, within own store, any changes in administration procedure positively and effectively
• Collaborate with the Store Manager to set and achieve sales targets.
• Monitor sales performance and analyze key performance indicators (KPIs).
• Implement sales strategies to maximize revenue and meet business goals.
• Oversee inventory control and merchandising to optimize product availability.
• Ensure accurate stock levels through regular stock checks and replenishment.
• Ensure that the store layout and presentation align with brand standards.

Presentation and Management:

• To ensure store has the correct stock package and required stock levels to maximize sales potential
• Ensures high standard of visual merchandising and maintenance amongstall staff
• Effectively communicates any changes in stock or store layout to all members of the team
• Ensure that each member follow the retail standard
• Maintaining the back store operation and replenishment of the merchandise

Staffing & Team Performance Management:

• Monitors/ Manages schedules for salesperson work hours, vacations and days off
• Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary
• Encourage full participation of salesperson in creating store goals and developing plans
• Ensures store portrays the company image in all aspects of personal presentation and adheres to the companydress code as laid out by the Company
• Maintain the leave of the staff

Security:

• Ensures security procedures are adhered to throughout the store.
• Maintains a high standard of security awareness, regarding stock and money,within store.

Other Job Deliverables:

• Carry out corrective action / progressive discipline as necessary
• Demonstrate dependability, reliability and punctuality.
• Maintain strict confidence of all employee and employment-related information.
• Demonstrate the highest level of integrity and ethics in all the decision-making process.

Desired Experience:

The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.