Retail Store Manager

Urban Ridge Supplies; Dubai; On-site; AED 223,000 - 391,000; Full time

Job summary

Urban Ridge Supplies is seeking a dynamic Store Manager for our Dubai store to drive sales and oversee end-to-end store operations. You will lead a team of Sales Associates and Store In-Charge, ensuring high standards of customer service, merchandising, and compliance with local regulations.

Strong focus on profitability and team engagement will be essential. The ideal candidate will have 7-9 years in retail with 3-5 years in leadership, experience in high-traffic environments, and a track

Qualifications

• Diploma or Bachelor's degree is required.
• English language proficiency is a must.
• Specialized Training in Customer Service Excellence or Retail Sales is preferred.
• Store Manager: 7-9 years in retail; 3-5 years in leadership; strong in high-traffic environments.

Responsibilities

• Drive monthly/quarterly/annual sales targets and profit objectives.
• Monitor KPIs like conversion, UPT, ATV, and footfall trends.
• Lead store operations, opening/closing, cash handling, admin duties.
• Develop and coach Sales Associates and Store In-Charge.
• Maintain customer-first service and resolve escalations.
• Oversee inventory, merchandising, stock counts, and loss prevention.
• Prepare monthly dashboards and reports; coordinate with HR as needed.

Skills

People management

Retail KPIs

Inventory control

Customer service

Leadership

Team development

Education

Diploma or Bachelor’s degree

Job description

The Store Manager is responsible for managing the overall store operations driving sales performance ensuring operational excellence maintaining customer service standards and leading the in-store team. The role requires a dynamic leader with a deep understanding of retail KPIs people management inventory control and local compliance standards. The position is accountable for profitability store performance and team engagement.

KEY RESPONSIBILITIES

• Sales amp Business Performance
  • Drive and achieve monthly quarterly and annual sales targets and profit objectives
  • Monitor store KPIs including sales target conversion rates UPT ATV and footfall trends
  • Identify opportunities to increase revenue through promotional strategies upselling cross-selling
  • Analyse sales performance data and develop action plans to address shortfalls and maximize growth
• Store Operations amp Compliance
  • Ensure smooth day-to-day store operations including opening closing procedures cash handling and administrative duties
  • Maintain high standards of store appearance hygiene safety and visual merchandising in line with brand guidelines
  • Implement and enforce company SOPs including cash management stock handling refund exchange policies and loss prevention
  • Ensure full compliance with local labor laws health and safety standards and government regulations
• Team Leadership amp Development
  • Lead manage and develop a team of Sales Associates Senior Sales Associate and Store In-Charge
  • Conduct regular performance reviews one-on-one coaching and motivational initiatives to drive staff productivity
  • Oversee staff scheduling leave planning and floor coverage to ensure operational continuity
  • Foster a collaborative and performance-oriented team culture recognizing high performers and managing underperformance effectively
• Customer Experience amp Service Quality
  • Maintain a customer-first culture by ensuring staff deliver consistent high-quality service
  • Handle complex customer issues or escalations promptly and professionally
  • Train the team in product knowledge upselling techniques and customer interaction etiquette
• Inventory amp Merchandising Control
  • Monitor inventory levels identify slow-moving or fast-moving items and take corrective actions
  • Oversee stock replenishment stockroom organization damage reporting and inter-store transfers
  • Ensure 100 accuracy in stock counts and coordinate periodic audits stocktakes and loss investigations
  • Work with the merchandising and buying teams to ensure appropriate product mix and availability
• Reporting amp Administration
  • Submit timely and accurate sales reports manpower rosters expense summaries and operational checklists
  • Track key performance data and prepare monthly dashboards
  • Maintain proper records of store expenses and petty cash
  • Liaise with HR for staffing requirements disciplinary actions and grievances

QUALIFICATIONS AND REQUIREMENTS

• Diploma or Bachelor s degree.
• Language Proficiency in English is a must.
• Specialized Training Customer Service Excellence or Retail Sales Training (Preferred).
• Minimum Experience
  • Store Manager: Minimum 7-9 years of experience in retail, with 3-5 years in a store leadership role.
  • Strong experience in high-traffic retail environments and team management is essential.
  • Prior experience in fashion retail is preferred.
  • Proven track record in team management, customer service, and retail sales achievement.