Store Manager

Al Futtaim Private Company (LLC); Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

Al Futtaim Private Company (LLC) in Abu Dhabi invites applications for a Store Manager role. You will drive store sales, develop strategies to meet targets, and oversee daily operations, ensuring profitability and excellent customer service.

You will lead, coach, and develop a high-performing team, optimize inventory, visual merchandising, and store standards while fostering a welcoming, brand-aligned environment for customers and staff alike.

Qualifications

• Proven track record of achieving sales and profitability targets.
• Experience in designing and implementing sales strategies and tactics.
• Excellent communication and interpersonal skills.
• Ability to deliver exceptional customer service.
• Strong organizational and problem-solving abilities to manage complex operations.
• Demonstrated commitment to customer-first service and issue resolution.

Responsibilities

• Drive store sales and profit.
• Develop and execute strategies to meet and exceed sales targets and profitability goals for the store.
• Monitor daily and weekly sales performance, adjusting strategies based on demand, competitor activity, and market trends.
• Maximize sales opportunities through product placement, promotions, and upselling.
• Review KPIs to identify opportunities for growth.
• Ensure efficient inventory management to minimize stock-outs and overstock.
• Develop and engage the store team.
• Lead, motivate, and coach a high-performing team.
• Recruit, train, and onboard new team members.
• Conduct regular performance reviews and provide feedback.
• Identify and develop staff for future leadership roles.
• Deliver high level of customer service.
• Address customer complaints promptly and professionally.
• Maintain welcoming store environment and engaging service.
• Drive operational service excellence and day-to-day store operations.
• Oversee stock replenishment, cash handling, and store maintenance.
• Ensure adherence to health and safety procedures.
• Maintain visual standards and store displays aligned with brand.
• Collaborate with VM team for seasonal trends and promotions.

Skills

Sales excellence

Strategy development

Communication skills

Customer service

Operations & problem-solving

People leadership

Job description

Responsibilities

• Drive store sales and profit.
• Develop and execute strategies to meet and exceed sales targets and profitability goals for the store.
• Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.
• Maximize sales opportunities through effective product placement, promotions, and upselling techniques.
• Constantly review sales performance and KPIs to identify opportunities for sales growth.
• Ensure efficient inventory management to minimize stock-outs and overstock situations that could impact sales.
• Develop a strong and engaged team.
• Lead, motivate, and coach a high-performing store team, fostering a positive and inclusive workplace culture.
• Recruit, train, and onboard new team members, ensuring they are well-equipped to perform their roles effectively.
• Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities.
• Identify and develop high‑potential staff members for future leadership roles within the organization.
• Deliver a high level of customer service.
• Set a high standard for customer service, ensuring that all team members provide exceptional service aligned with the brand's values.
• Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.
• Ensure the store environment is welcoming and customer-friendly, with staff ready to assist and engage customers.
• Implement customer feedback mechanisms to continuously improve service quality and customer satisfaction.
• Drive operational service excellence.
• Oversee day‑to‑day store operations, ensuring tasks such as stock replenishment, cash handling, and store maintenance are carried out efficiently.
• Ensure all operational processes are in place, from inventory management to health and safety procedures.
• Maintain the highest level of service excellence by training the team on operational best practices and troubleshooting operational issues.
• Deliver excellent visual standards.
• Ensure the store meets visual merchandising standards, with product displays that are clean, attractive, and aligned with brand guidelines.
• Regularly check the store's visual presentation to ensure it is up-to-date and optimized for customer engagement.
• Collaborate with the VM team to ensure that in-store displays reflect seasonal trends, promotions, and sales targets.

Qualifications

1. Proven track record of sales and profitability achievement.
2. Experience in implementing successful sales strategies and tactics.
3. Effective communication and interpersonal skills.
4. Ability to deliver exceptional customer service.
5. Strong organizational and problem‑solving skills to manage complex operational challenges.
6. Demonstrated commitment to putting the customer first and resolving customer issues effectively.