Retail Store Leader: Drive Growth, Ops & Team

Qureos; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Qureos in Dubai is seeking an experienced Store Manager to lead daily operations, drive sales, and ensure exceptional customer service. You will oversee a team, manage inventory, visual merchandising, and adherence to brand standards to deliver a superior shopping experience.

The role emphasizes KPI monitoring, staff development, loss prevention, and ensuring compliance with local regulations and company SOPs. A hands-on leader will foster teamwork and continuous improvement.

Qualifications

• Experience in retail management is preferred.

Responsibilities

• Drive and achieve monthly, quarterly, and annual sales targets and profit objectives.
• Monitor store KPIs including sales target, conversion rates, UPT, ATV and footfall trends.
• Identify opportunities to increase revenue through promotional strategies, upselling, cross-selling.
• Analyse sales performance data and develop action plans to address shortfalls and maximize growth.
• Ensure smooth day-to-day store operations including opening/closing procedures, cash handling, and administrative duties.
• Maintain high standards of store appearance, hygiene, safety, and visual merchandising in line with brand guidelines.
• Implement and enforce company SOPs including cash management, stock handling, refund/exchange policies, and loss prevention.
• Ensure full compliance with local labor laws, health and safety standards, and government regulations.
• Lead, manage, and develop a team of Sales Associates, Senior Sales Associate, and Store In-Charge.
• Conduct regular performance reviews, one-on-one coaching, and motivational initiatives to drive staff productivity.
• Oversee staff scheduling, leave planning, and floor coverage to ensure operational continuity.
• Foster a collaborative and performance-oriented team culture, recognizing high performers and managing underperformance effectively.
• Maintain a customer-first culture by ensuring staff deliver consistent, high-quality service.
• Handle complex customer issues or escalations promptly and professionally.
• Train the team in product knowledge, upselling techniques, and customer interaction etiquette.
• Monitor inventory levels, identify slow-moving or fast-moving items, and take corrective actions.
• Oversee stock replenishment, stockroom organization, damage reporting, and inter-store transfers.
• Ensure 100% accuracy in stock counts and coordinate periodic audits, stocktakes, and loss investigations.
• Work with the merchandising and buying teams to ensure appropriate product mix and availability.
• Submit timely and accurate sales reports, manpower rosters, expense summaries, and operational checklists.
• Track key performance data and prepare monthly dashboards.
• Maintain proper records of store expenses and petty cash.
• Liaise with HR for staffing requirements, disciplinary actions, and grievances.

Job description

Qureos in Dubai is seeking an experienced Store Manager to lead daily operations, drive sales, and ensure exceptional customer service. You will oversee a team, manage inventory, visual merchandising, and adherence to brand standards to deliver a superior shopping experience.

The role emphasizes KPI monitoring, staff development, loss prevention, and ensuring compliance with local regulations and company SOPs. A hands-on leader will foster teamwork and continuous improvement.