High-Impact Retail Store Leader

Urban Ridge Supplies; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Urban Ridge Supplies is seeking a Store Manager to oversee all store operations in Dubai, drive sales performance, and maintain exceptional customer service standards. You will lead the in-store team, manage inventory, and ensure compliance with local regulations while delivering profitable store results.

The role requires strong leadership, retail KPI experience, and the ability to develop staff through coaching and performance reviews.

Qualifications

• Diploma or Bachelor’s degree is required.
• English language proficiency is a must.
• Customer service excellence or retail sales training is preferred.

Responsibilities

• Drive and achieve monthly, quarterly, and annual sales targets and profit objectives.
• Monitor store KPIs including sales target, conversion rates, UPT, ATV and footfall trends.
• Identify opportunities to increase revenue through promotions, upselling, and cross-selling.
• Ensure smooth day-to-day store operations including opening/closing, cash handling, and admin duties.
• Maintain high standards of store appearance, hygiene, safety, and visual merchandising.
• Enforce SOPs for cash management, stock handling, refunds/exchanges, and loss prevention.
• Lead, manage, and develop Sales Associates and Store In-Charge; coach and motivate the team.
• Resolve customer issues escalations promptly and professionally.
• Oversee staff scheduling, leave planning, and floor coverage.
• Monitor inventory levels and coordinate stock takes and audits.

Skills

Retail management

Sales targets

Team leadership

Inventory control

KPIs

Education

Diploma or Bachelor’s degree

Job description

Urban Ridge Supplies is seeking a Store Manager to oversee all store operations in Dubai, drive sales performance, and maintain exceptional customer service standards. You will lead the in-store team, manage inventory, and ensure compliance with local regulations while delivering profitable store results.

The role requires strong leadership, retail KPI experience, and the ability to develop staff through coaching and performance reviews.