Retail Sales Executive

Midis Group; Dubai; On-site; AED 33,000 - 61,000; Full time

Job summary

Midis Group in Dubai is seeking a Retail Sales Executive to promote customer service excellence, maintain product knowledge, and drive monthly targets.

You'll engage with customers, upsell, ensure a tidy shop, stay informed on promotions, and uphold security and procedures. No prior experience required; a High School Diploma or Bachelor’s/Technical degree is acceptable, with training provided.

Qualifications

• Education as required: High School Diploma or Bachelor’s/Technical degree.
• No prior experience required.

Responsibilities

• Maintain a strong floor presence, drive sales, and attend to customers’ needs.
• Establish solid relationships with customers, cross/upsell, and deliver product awareness.
• Ensure the shop is kept clean and tidy at all times.
• Maintain awareness of products, promotions, advertisements and new releases.
• Ensure proper display and visual merchandising standards.
• Assist in processing and replenishing merchandise and participate in stock receipts.
• Recognize security risks and handle situations promptly and professionally.
• Adhere to all policies on payments, exchanges, security, and loss prevention.
• Complete trainings and keep up-to-date certificates.
• Address customer inputs and complaints, and elevate when needed.

Skills

Customer service

Sales skills

Product knowledge

Communication skills

Education

High School Diploma

Bachelor's/Technical degree

Job description

Job Description:

Job Title

Retail Sales Executive

Job Scope

The Retail Sales Executive is accountable for reflecting and maintaining a professional image of the store through promoting customer service excellence and using product knowledge and enhanced selling techniques to achieve monthly targets.

Main Duties and Responsibilities

• Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs
• Establish solid relationships with customers, cross/upsell and deliver excellent product awareness
• Ensure the shop is kept clean and tidy at all times
• Maintain an awareness of all products, promotions, advertisements and new releases
• Ensure proper display and visual merchandising standards according to communicated guidelines at all times
• Assist in processing and replenishing merchandise and participate in the receipt of stocks
• Recognize security risks and thefts and handle situations as fast and professionally as possible
• Conform to all policies and procedures namely those regarding to payments and exchanges, security practices and loss prevention
• Complete necessary trainings, enroll to training portals and maintain the latest certificates
• Actively seek inputs from customers, efficiently address complaints and elevate when needed to reinforce service standards.

Position Requirements

Education

High School Diploma or a Bachelor’s/Technical degree.

Experience

No previous experience needed.

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