Retail Sales Executive

edara; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

edara is looking for a Sales Associate to explain telecom features, offer service recommendations, and demonstrate products in store. You will keep the workstation tidy, stock brochures, and ensure accurate checkout and data entry.

Strong customer service and English communication are essential, with knowledge of telecom data products. You will work toward sales targets, assist with billing and onboarding, and build genuine relationships with customers.

Qualifications

• Retail experience or customer service in telecom preferred.
• Excellent English; Arabic a plus.
• Strong communication and interpersonal skills.

Responsibilities

• Explain features and benefits to customers and demonstrate products.
• Achieve sales targets and process payments accurately.
• Keep workstation tidy and stock / brochures organized.
• Assist with onboarding, account changes, upgrades and bill payments.

Skills

Retail experience

Customer service

Telecom knowledge

MS Office

Self-motivation

Active listening

KPI mindset

Networking

Tech awareness

Teamwork

Influencing

Delivery results

Customer focus

English communication

Arabic language

Education

High school certificate

Diploma

Job description

Job Description

Key Accountabilities

Explain features / benefits to do comparative selling, service recommendations and demonstrate products. Ensure workstation and the store is tidy and clean and relevant information is to hand and brochures/information leaflets are properly stacked. Achievement of sales targets. Issue payment and receipts for sales &services, ensuring accuracy of transactions and data input. Maintain an up-to-date knowledge of all products, propositions and company communications to accurately and fully meet the needs of the customers that you serve. Ensure stock and cash assigned to without any discrepancies. To ensure effective completion of customer and process related tasks including:Document verification Complete sales transaction Cx technical and service Onboarding Account changes, migration, upgrades, downgrades Technical “usage” support in the form of “how to”Self-care registration Self-serve assisted support. Pay bills, complete recharge. Resolve billing disputes or errors.

Experience

Qualifications, experience, skills and competencies

Ideally retail experience or customer service role in telecom industry. Good understanding of telecom and data products and services.

Qualifications

Minimum high school certificate for UAE Nationals and diploma for Expats.

Skills

Computer literacy (Word, Excel, Outlook) Highly self-motivated and able to act on own abilities. Effective listening skills that deliver against customer needs Passion and motivation for overachieving against KPIs without compromising customer service. Great at networking and building genuine and productive relationships. Interest in and awareness of technology mobility within local area Working collaboratively Influencing and persuading Delivery of results Focusing on the customer Strong communication skills (both written and spoken) in at least English and ideally Arabic/other languages.