Retail Sales & Customer Experience Specialist

R&B Fashion; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

R&B Fashion in Dubai is seeking a retail associate to provide exceptional customer service and drive sales within the store.

You will greet customers, assist with product selection, and maintain visual merchandising while following company guidelines and loss prevention policies. The role requires flexibility for extended hours during sale periods and accuracy handling POS transactions.

Qualifications

• Experience in fashion retail or customer service is a plus.
• Knowledge of loyalty programs is beneficial.
• Ability to work extended hours during sale periods is required.
• Presentable appearance and good grooming are essential.
• Knowledge of stock and merchandising processes helps.

Responsibilities

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Follow the GUEST – Greet, Understand, Explain, Sell, Thank selling approach.
• Be up-to-date on group brands for suggestive selling and maintain product knowledge.
• Maintain presentation and adhere to Visual Merchandising guidelines.
• Handle POS and billing accurately and tally cash at shift start/end.
• Process payments by cash, card, vouchers or debit.
• Ensure security and loss prevention practices are followed.
• Be flexible to work varied shifts and overtime as required.

Skills

Customer service

Sales focus

POS handling

Merchandising

Communication

Tools

POS system

Job description

R&B Fashion in Dubai is seeking a retail associate to provide exceptional customer service and drive sales within the store.

You will greet customers, assist with product selection, and maintain visual merchandising while following company guidelines and loss prevention policies. The role requires flexibility for extended hours during sale periods and accuracy handling POS transactions.