Retail Operations Manager - Al-Futtaim Group - Dubai, UAE

AlFuttaim; Dubai; On-site; AED 245,520 - 290,160; Full time

Benefits offered by this job

Competitive compensation and benefits

Long-term career advancement opportunities

Professional growth in a collaborative culture

Job summary

AlFuttaim is seeking an experienced Retail Operations Manager to enhance performance across multiple retail showrooms in the UAE. This role is pivotal in driving sales growth, improving operational efficiency, and ensuring exceptional customer service.

The ideal candidate will have 5-7 years of retail operations management experience and a strong capacity for leading teams, analyzing performance metrics, and implementing strategic initiatives.

Qualifications

• 5-7 years of progressive experience in retail operations management, preferably with multi-store oversight.
• Proven ability to deliver sales growth and operational improvements in a fast-paced retail environment.
• Strong leadership, communication, and analytical skills.
• Proficient in interpreting financial performance metrics and using data for decision-making.
• Experience managing cross-functional teams and coordinating with multiple departments.

Responsibilities

• Drive retail sales performance through effective leadership, KPI monitoring, and team motivation.
• Analyze financial reports to identify strengths and areas for improvement across showrooms.
• Implement corrective actions to optimize profitability and sales per square foot.
• Ensure consistent adherence to operational standards and service excellence in all locations.
• Lead initiatives to improve customer experience, store compliance, and merchandising quality.
• Collaborate with brand managers and marketing teams on seasonal promotions and campaigns.
• Plan and manage store layouts, product placement, and space optimization to maximize ROI.
• Oversee inventory and replenishment to ensure product availability and minimize shrinkage.
• Manage team performance through coaching, training, and regular performance reviews.
• Develop succession plans and identify high-potential employees for leadership development.
• Ensure stores comply with all safety, audit, and brand display standards.
• Support the planning and execution of new store openings, refurbishments, and closures.

Skills

Retail operations management

Team leadership and performance development

KPI-driven sales optimization

Financial analysis and budgeting

Visual merchandising and store planning

Customer experience enhancement

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Job description

Retail Operations Manager

Al‑Futtaim Group is seeking an experienced Retail Operations Manager to lead and optimize the performance of multiple retail showrooms across the UAE. The role focuses on driving sales growth, improving operational efficiency, and ensuring the highest standards of customer service and visual presentation. The successful candidate will provide leadership to showroom teams, enhance profitability, and support strategic retail initiatives across the business.

Job Details

• Country: UAE
• City: Dubai
• Industry: Retail
• Function: Retail
• Salary: AED 22,000-26,000 (market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Drive retail sales performance through effective leadership, KPI monitoring, and team motivation.
• Analyze financial reports to identify strengths and areas for improvement across showrooms.
• Implement corrective actions to optimize profitability and sales per square foot.
• Ensure consistent adherence to operational standards and service excellence in all locations.
• Lead initiatives to improve customer experience, store compliance, and merchandising quality.
• Collaborate with brand managers and marketing teams on seasonal promotions and campaigns.
• Plan and manage store layouts, product placement, and space optimization to maximize ROI.
• Oversee inventory and replenishment to ensure product availability and minimize shrinkage.
• Manage team performance through coaching, training, and regular performance reviews.
• Develop succession plans and identify high‑potential employees for leadership development.
• Ensure stores comply with all safety, audit, and brand display standards.
• Support the planning and execution of new store openings, refurbishments, and closures.

Ideal Profile

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• 5-7 years of progressive experience in retail operations management, preferably with multi-store oversight.
• Proven ability to deliver sales growth and operational improvements in a fast-paced retail environment.
• Strong leadership, communication, and analytical skills.
• Proficient in interpreting financial performance metrics and using data for decision-making.
• Experience managing cross-functional teams and coordinating with multiple departments.

Skills Set

• Retail operations management
• Team leadership and performance development
• KPI-driven sales optimization
• Financial analysis and budgeting
• Visual merchandising and store planning
• Customer experience enhancement

Benefits

• Competitive compensation, benefits, and long-term career advancement opportunities.
• Professional growth in a performance-driven and collaborative culture.
• Lead operations across premium, high-traffic retail environments.
• Work with one of the region's most respected and diverse retail groups.