L&D Executive: AI-Driven Retail Training in Dubai

Career Confidential; Dubai; On-site; AED 120,000 - 190,000; Full time

Job summary

Career Confidential in Dubai is seeking a Learning & Development Executive to design, deliver, and administer programmes across retail and other businesses. You will support the full learning cycle, from training needs analysis and content creation through facilitation, LMS administration, analytics, and store engagement.

This hands-on, early‑career role offers exposure across brands, frontline teams, and leadership development, with AI‑enabled learning approaches and a focus on practical,

Qualifications

• 3–5 years of Learning & Development experience in retail environments.
• LMS administration experience including user management and reporting.
• Strong presentation, facilitation, and communication skills.
• Proficiency in PowerPoint and Excel; data familiarity.
• English language proficiency; Arabic an added advantage.

Responsibilities

• Facilitate classroom and in-store programmes covering retail fundamentals, product knowledge, clientelling, service standards, onboarding, leadership, and other capability priorities across brands.
• Create training decks, facilitator guides, quick‑reference cards, assessments, and bite‑sized digital learning using instructional design principles and adapted brand content.
• Administer the group LMS end‑to‑end, including user management, content uploads, learning-path assignment, completion tracking, reporting, and reliable learner records.
• Conduct training needs analysis with store managers and brand teams, then translate findings into relevant learning calendars, interventions, and follow‑through plans.
• Support AI‑enabled learning content using video‑generation, content‑authoring, chatbot, and other emerging tools while applying research‑backed judgement to improve learning effectiveness.
• Track attendance, feedback, assessment results, and completion rates, producing monthly dashboards and reports that show participation, learning progress, and intervention priorities.
• Coordinate training logistics across stores and malls, including scheduling, venues, manpower, trainers, attendee communication, and dependable programme execution.
• Visit stores regularly to observe standards, gather frontline feedback, reinforce learning on the floor, and connect training activity with customer and business outcomes.

Skills

L&D Experience

LMS Admin

Instructional Design

Facilitation

English Proficiency

PowerPoint

Excel

Tools

Excel

Job description

Career Confidential in Dubai is seeking a Learning & Development Executive to design, deliver, and administer programmes across retail and other businesses. You will support the full learning cycle, from training needs analysis and content creation through facilitation, LMS administration, analytics, and store engagement.

This hands-on, early‑career role offers exposure across brands, frontline teams, and leadership development, with AI‑enabled learning approaches and a focus on practical,