L&D Lead - Luxury Retail Training (Dubai)

Confidential; Dubai; On-site; AED 100,000 - 170,000; Full time

Job summary

Confidential in Dubai seeks a Learning & Development Executive to design, deliver, and administer programmes across retail and other businesses. You will support the full learning cycle, from needs analysis to content creation, facilitation, LMS administration, analytics, and store engagement.

This hands-on, early-career role offers visibility across brands and a chance to apply AI-enabled learning approaches in a luxury retail environment, collaborating with the Group Head of Learning and

Qualifications

• 3–5 years of Learning and Development experience in frontline or multi-brand environments.
• Hands-on LMS administration with ADDIE/TNA and Kirkpatrick evaluation methods.
• Strong presentation, facilitation, communication, and relationship-building skills with frontline teams and HR stakeholders.
• Proficiency in PowerPoint and Excel; interest in AI-enabled learning tools.

Responsibilities

• Facilitate classroom and in-store programmes across brands.
• Create training decks, facilitator guides, quick-reference cards, assessments, and bite-sized digital learning.
• Administer the group LMS end-to-end, including user management, content uploads, learning-path assignment, completion tracking, reporting.
• Conduct training needs analysis with store managers and brand teams, translating findings into learning calendars and interventions.
• Support AI-enabled learning content using video-generation, content authoring, chatbot, and other tools to improve learning effectiveness.
• Track attendance, feedback, assessment results, and completion rates with monthly dashboards.
• Coordinate training logistics across stores and malls, including scheduling, venues, trainers, attendee communication, and programme execution.
• Visit stores regularly to observe standards and connect training activity with customer outcomes.

Skills

Learning & Development

Frontline retail training

LMS administration

Instructional design

Data & reporting

PowerPoint

Excel

English proficiency

Arabic language

AI in learning

Tools

LMS

Video generation tools

Chatbot content authoring

Job description

Confidential in Dubai seeks a Learning & Development Executive to design, deliver, and administer programmes across retail and other businesses. You will support the full learning cycle, from needs analysis to content creation, facilitation, LMS administration, analytics, and store engagement.

This hands-on, early-career role offers visibility across brands and a chance to apply AI-enabled learning approaches in a luxury retail environment, collaborating with the Group Head of Learning and