Retail IT Analyst: D365/ERP & Store Ops Expert

Al-Futtaim; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Al-Futtaim in Dubai seeks an experienced IT Analyst to ensure seamless operation of IT systems supporting daily sales and customer experience. You will support ERP engagements, including new implementations, upgrades, and extensions, in coordination with the Regional IT Operations Manager.

The role requires 5+ years in retail IT, a Bachelor's degree in a related field, and strong skills in NAV/BC, D365, and CRM365, as well as SQL/Oracle databases.

Qualifications

• 5+ years of experience as an IT analyst in retail.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proficient in ERP solutions such as NAV/BC, D365, and CRM365.
• Experience managing databases (SQL, Oracle) and troubleshooting issues.

Responsibilities

• Manage and maintain business applications and databases to improve system operations and data quality.
• Serve as the main IT operations contact for day-to-day support across stores and regions.
• Implement and integrate IT solutions for store and online channels in coordination with project teams.
• Support project teams in configuring ERP-related deployments and market expansion initiatives.
• Develop and implement D365/NAV/BC solutions and integrate with other systems.

Skills

ERP solutions

SQL & Oracle databases

Troubleshooting

Cross-functional collaboration

Education

Bachelor's degree in Computer Science/IT or related field

Tools

CRM365

NAV/BC

D365

Job description

Al-Futtaim in Dubai seeks an experienced IT Analyst to ensure seamless operation of IT systems supporting daily sales and customer experience. You will support ERP engagements, including new implementations, upgrades, and extensions, in coordination with the Regional IT Operations Manager.

The role requires 5+ years in retail IT, a Bachelor's degree in a related field, and strong skills in NAV/BC, D365, and CRM365, as well as SQL/Oracle databases.