IT Analyst - Retail ERP Systems
AlFuttaim
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Job summary
Al-Futtaim in Dubai seeks an experienced IT Analyst to maintain store applications, ERP platforms, and databases, integrating Dynamics 365, NAV, Business Central, CRM365, and Oracle. The role supports regional expansion while ensuring system availability that drives sales and customer experience.
You will coordinate with regional IT operations, manage incidents, deployments, and integrations, and contribute to digital transformation across stores and online channels, ensuring data integrity and
Qualifications
- Bachelor's degree in a technical discipline and 5+ years as an IT Analyst in the retail sector.
- Strong knowledge of Dynamics NAV/BC/365 and CRM365 with hands-on ERP experience.
- Experience administering SQL and Oracle databases and coordinating ERP upgrades, integrations, and store openings.
Responsibilities
- Administer and maintain critical retail applications and databases.
- Monitor performance and address issues affecting store transactions and customer service.
- Coordinate deployments and integrations with regional IT teams and business stakeholders.
- Support ERP upgrades, system enhancements, and new store deployments.
- Maintain technical documentation and incident records.
Skills
Education
Tools
Job description
Role: IT Analyst - Retail ERP Systems
Location: Dubai, United Arab Emirates
Industry: Retail
Function: Systems Analysis- IT
Experience: 5 years
Job Type: Full-time
IT Analyst - Retail ERP Systems in Dubai, United Arab Emirates is a Retail hiring opportunity with Al-Futtaim for an experienced technology professional responsible for maintaining reliable store applications, ERP platforms, databases, integrations, and IT operations. The role supports Microsoft Dynamics 365, NAV, Business Central, CRM365, SQL, Oracle, digital implementations, and regional expansion projects while protecting system availability that directly influences sales, customer experience, and store productivity.
Country: United Arab Emirates
City: Dubai
Industry: Retail
Function: Systems Analysis- IT
Salary: 14000-22000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
The IT Analyst provides the operational technology foundation required for stores and business units to function without disruption. Acting as a key contact for regional IT support, the position combines application administration, incident resolution, database management, ERP development, systems integration, and project implementation. Beyond routine support, the role contributes to digital transformation and market expansion by helping configure and deploy technology across physical stores and online channels. Effective performance means fewer operational interruptions, dependable business data, successful system rollouts, and stable applications capable of supporting daily commercial activity.
- Administer and maintain critical business applications and supporting databases used across retail operations.
- Monitor application performance and address issues that could disrupt store transactions, customer service, or coworker productivity.
- Maintain data accuracy, consistency, and quality across supported systems and databases.
- Serve as a primary contact for day‑to‑day IT incidents, service requests, application problems, and operational technology requirements.
- Support multiple stores and business units regionally while managing incidents according to defined service level agreements.
- Diagnose application, database, integration, and infrastructure‑related issues and coordinate appropriate corrective action.
- Track support requests through resolution and maintain clear communication with affected business users.
- Implement digital and IT solutions across store, online, and other customer‑facing channels.
- Coordinate deployments with the Business Solutions Manager, Regional IT Operations Manager, project teams, vendors, and business stakeholders.
- Support controlled system rollouts designed to minimize disruption and reduce post‑implementation defects.
- Assist project teams with technology configuration and implementation for new stores and market expansion initiatives.
- Complete assigned implementation activities according to project milestones and agreed deployment schedules.
- Develop and implement Microsoft Dynamics 365, Business Central, and NAV solutions across relevant business modules.
- Support functional and technical configuration of ERP applications according to operational requirements.
- Assist with the design and development of integrations between ERP platforms and connected business systems.
- Track development activities, completed tasks, outstanding dependencies, and implementation progress.
- Support Microsoft CRM365 environments and associated application requirements where applicable.
- Administer and troubleshoot SQL and Oracle databases supporting retail applications.
- Investigate database performance, connectivity, data integrity, and application‑related technical problems.
- Coordinate with functional teams to understand business issues and determine suitable technical resolutions.
- Participate in ERP upgrades, application extensions, enhancements, and new system implementations.
- Test system changes and integrations before production deployment to reduce operational risk.
- Maintain appropriate technical and support documentation for applications, configurations, incidents, and implemented changes.
- Monitor the availability of critical IT infrastructure and applications supporting daily retail operations.
- Escalate high‑impact incidents appropriately and work with relevant teams until service is restored.
- Identify recurring technical problems and recommend improvements that increase application stability and operational efficiency.
Candidates should hold a Bachelor 's degree in Computer Science, Information Technology, or a related technical discipline and have more than 5 years of experience working as an IT Analyst within the retail industry. Strong technical and functional knowledge of Microsoft Dynamics NAV, Business Central, Dynamics 365, and CRM365 is important, with at least 1-2 years of practical experience working specifically with D365, BC, or NAV. Applicants should be comfortable administering and troubleshooting SQL and Oracle databases and investigating application, data, integration, and system performance issues. The position requires an analytical professional who can move effectively between operational support and project delivery. Experience coordinating with cross‑functional teams during ERP implementations, system upgrades, store openings, digital deployments, or regional expansion projects will be particularly relevant. Strong troubleshooting ability, structured problem solving, clear stakeholder communication, and the capacity to prioritize incidents according to business impact are essential.
- Microsoft Dynamics 365
- Microsoft Dynamics NAV
- Microsoft Business Central
- Microsoft CRM365
- ERP application support
- ERP implementation
- ERP configuration
- ERP development
- Retail IT systems
- Business application management
- SQL
- Oracle
- Database administration
- Database troubleshooting
- Data quality management
- Application troubleshooting
- Incident management
- Service request management
- SLA management
- Systems integration
- ERP integration
- Digital solution implementation
- Store technology
- Omnichannel systems
- Application deployment
- System testing
- Technical support
- Infrastructure monitoring
- IT operations
- Market expansion projects
- Cross‑functional project coordination
- Root cause analysis
- Technical documentation
Modern Retail operations depend on resilient ERP applications, integrated databases, dependable store technology, and digital systems that remain available throughout the customer journey. This position offers hands‑on responsibility for those capabilities within Al‑Futtaim 's regional retail environment. The role provides valuable exposure to Microsoft Dynamics platforms, enterprise databases, store and online technology, regional support operations, and expansion projects. For an IT Analyst seeking broader enterprise systems experience, it creates a practical route toward senior applications support, ERP consulting, systems analysis, IT project management, or enterprise solutions leadership.
Al‑Futtaim is a Dubai‑headquartered regional group with businesses spanning automotive, financial services, real estate, retail, and health. Its Retail operations combine internationally recognised brands with large‑scale store networks, digital channels, and enterprise technology platforms that support customers and business teams across multiple regional markets.
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