Retail Experience Consultant: Customer Care & Resolution

Sundus; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Sundus in Dubai seeks an enthusiastic retail professional to maintain daily handover communications, address consumer complaints, and support client product personalization and training sessions. The role requires strong communication and a minimum of 3 years in retail to ensure a high-quality customer shopping experience.

You will collaborate with supervisors to provide effective solutions and contribute to personalizing client offerings.

Qualifications

• Minimum 3 years of retail experience.
• Ability to address consumer complaints with professionalism.
• Experience setting up new client products and offering personalization.
• Experience delivering customer training sessions.

Responsibilities

• Maintain daily handover communication with colleagues or partners to monitor and resolve customer shopping experience issues.
• Take ownership to address consumer complaints personally with high professionalism.
• Ensure proper handover and collaborate with supervisor to provide appropriate solutions.
• Support customer training sessions and help customers expand their passion and potential.

Skills

Communication skills

Customer service

Professionalism

Job description

Sundus in Dubai seeks an enthusiastic retail professional to maintain daily handover communications, address consumer complaints, and support client product personalization and training sessions. The role requires strong communication and a minimum of 3 years in retail to ensure a high-quality customer shopping experience.

You will collaborate with supervisors to provide effective solutions and contribute to personalizing client offerings.