Customer Experience Specialist

TP; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

TP in Dubai is seeking a customer-focused professional to engage with customers across phone, email and chat, delivering accurate product and pricing information while resolving inquiries. You will collaborate with internal teams to meet customer needs and ensure a smooth data entry process across platforms.

The role emphasizes strong communication, organizational skills, and the ability to multi-task in a fast-paced environment, supporting customer satisfaction and loyalty.

Qualifications

• At least 1 - 3 years' of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Communication

Phone etiquette

Multitasking

Interpersonal skills

Tools

CRM platforms

Data entry tools

Job description

TP in Dubai is seeking a customer-focused professional to engage with customers across phone, email and chat, delivering accurate product and pricing information while resolving inquiries. You will collaborate with internal teams to meet customer needs and ensure a smooth data entry process across platforms.

The role emphasizes strong communication, organizational skills, and the ability to multi-task in a fast-paced environment, supporting customer satisfaction and loyalty.