In-Store Customer Success Specialist

Presentail SA; Dubai; On-site; AED 55,800 - 78,120; Full time

Job summary

Presentail SA is seeking a customer service representative for our Al Barsha shop in Dubai. The successful candidate will manage inbound customer communications and consult on effective product usage, ensuring high customer satisfaction.

We are looking for someone with a bachelor’s degree and 1-2 years of relevant experience, excellent communication skills, and a proactive approach to solving customer issues.

Qualifications

• 1-2 years proven experience in supporting client success.
• Ability to address complaints and issues effectively.
• Passion for providing high-quality customer service.

Responsibilities

• Manage inbound customer communications via calls and emails.
• Consult on customer success tailored to individual needs.
• Maintain up-to-date product knowledge for accurate information.
• Track customer interactions in CRM for relationship development.

Skills

Excellent written and verbal communication skills

Customer service mindset

Time-management skills

Problem-solving skills

Education

Bachelor’s degree or equivalent

Job description

Presentail SA is seeking a customer service representative for our Al Barsha shop in Dubai. The successful candidate will manage inbound customer communications and consult on effective product usage, ensuring high customer satisfaction.

We are looking for someone with a bachelor’s degree and 1-2 years of relevant experience, excellent communication skills, and a proactive approach to solving customer issues.