Restaurant Operations Lead & Customer Service Coach

Confidential Company; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Confidential Company in Abu Dhabi is seeking a hands-on Assistant Restaurant Manager to support daily operations and lead a team in a fast-paced environment. You will supervise staff, ensure service quality, and maintain hygiene and safety standards while driving customer satisfaction.

The role requires strong leadership, communication, and problem-solving skills, with a focus on inventory control, scheduling, and adherence to SOPs.

Qualifications

• Minimum 3-5 years of experience in fast-food, QSR, or hospitality restaurants.
• Previous experience in a supervisory or assistant management role.
• Strong knowledge of restaurant operations and team supervision.
• Experience in staff scheduling, inventory control, and customer service.
• Good understanding of food safety, hygiene, and quality standards.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Assist in managing daily restaurant operations.
• Supervise and coordinate restaurant staff to ensure smooth operations.
• Monitor food quality service standards hygiene and cleanliness.
• Ensure excellent customer service and handle customer complaints professionally.
• Manage staff scheduling shift allocation attendance and daily task assignments.
• Monitor inventory stock levels wastage and proper storage of food items.
• Ensure compliance with food safety health and hygiene standards.
• Support the achievement of sales and operational targets.
• Train guide and motivate team members.
• Ensure compliance with company policies and standard operating procedures.

Skills

Staff supervision

Customer service

Leadership

Communication

Problem-solving

Job description

Confidential Company in Abu Dhabi is seeking a hands-on Assistant Restaurant Manager to support daily operations and lead a team in a fast-paced environment. You will supervise staff, ensure service quality, and maintain hygiene and safety standards while driving customer satisfaction.

The role requires strong leadership, communication, and problem-solving skills, with a focus on inventory control, scheduling, and adherence to SOPs.