Restaurant Hostess

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

PALAZZO VERSACE DUBAI seeks an experienced Hostess to warmly welcome guests and manage reservations with grace and efficiency. You will escort guests to tables, present menus, and communicate guest preferences to the team to ensure a flawless dining experience.

The role requires strong English communication, a professional appearance, and the ability to stay calm in a fast-paced luxury environment. Weekend shifts and public holidays are part of the schedule.

Qualifications

• Previous experience as a Hostess or in a guest-facing role is preferred.
• Excellent communication and interpersonal skills.
• Strong customer service mindset and passion for hospitality.
• Good organizational skills to manage reservations and requests.
• Professional appearance with high grooming standards.
• Calm, positive, and professional in a fast-paced setting.
• Fluency in English; additional languages are a plus.

Responsibilities

• Welcome and acknowledge all guests in a warm, friendly, and professional manner.
• Manage reservations, walk-ins, waiting lists, and table allocations efficiently.
• Escort guests to their tables and present menus per service standards.
• Maintain reservation records and relay guest preferences to the team.
• Respond to guest inquiries with menu, promotions, and facilities information.
• Monitor guest flow, table availability, and waiting times for smooth dining.
• Coordinate with service team and management for seamless guest service.
• Maintain hostess area and personal presentation to high cleanliness and grooming standards.

Skills

Communication

Guest Service

Organization

Grooming

Hospitality

Job description

Key Responsibilities:

• Welcome and acknowledge all guests in a warm, friendly, and professional manner.

• Manage reservations, walk-ins, waiting lists, and table allocations efficiently.

• Escort guests to their tables and present menus in accordance with service standards.

• Maintain accurate reservation records and communicate guest preferences, VIPs, and special occasions to the team.

• Respond to guest enquiries and requests, providing accurate information about menus, promotions, and outlet facilities.

• Monitor guest flow, table availability, and waiting times to ensure a smooth dining experience.

• Coordinate closely with the restaurant service team and management to ensure seamless guest service.

• Maintain the hostess area and personal presentation to the highest standards of cleanliness, grooming, and professionalism.

Candidate Requirements:

• Previous experience as a Hostess or in a similar guest-facing role, preferably within a 5-star hotel or luxury restaurant.

• Excellent communication and interpersonal skills with a warm and approachable personality.

• Strong customer service skills and a genuine passion for hospitality.

• Good organizational skills with the ability to manage reservations and multiple guest requests efficiently.

• Professional, confident, and well-presented with excellent grooming standards.

• Ability to remain calm, positive, and professional in a fast-paced environment.

• Good command of English; additional languages are an advantage.

• Flexible to work shifts, weekends, and public holidays.