Resource Allocator (EK SkyCargo)

The Emirates Group; Dubai; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

Tax-free salary

Flight and hotel discounts

Job summary

The Emirates Group in Dubai is seeking a Resource Allocator to optimise operational resources across shifts, pre-planning, real-time allocation and post-shift review. You will work with RMS, RTC, MACS and OPERA to deliver efficient rosters and responsive allocations in a fast-paced aviation environment.

Ideal candidates have 5+ years in airport operations or ground handling, supervisory experience, and strong analytical skills. A tax-free salary and travel benefits accompany the role.

Qualifications

• Excellent analytical skills and ability to respond quickly to shift dynamics.
• 5 years in airport operations, cargo, ground handling, or similar environment.
• 2+ years in a supervisory role in ground handling/airline industry.

Responsibilities

• Oversee pre-planning by forecasting demands and rostering resources 24-7.
• Perform shift allocation planning considering actual availability of manpower and equipment.
• Execute real-time allocation and communicate plans; adjust for unscheduled changes or delays.

Skills

Analytical skills

Staff coordination

Education

12 years of schooling

Tools

Resource Management System RMS

Real-Time Control RTC

Multi-Access Check-In System MACS

Management Information System OPERA

Job description

Job Purpose

At Emirates Group we connect the world through our global hub in Dubai ensuring our customers always Fly Better As one of the most recognised and admired brands globally we re driven by innovation and excellence Join us as a Resource Allocator and experience a fast-paced multicultural environment where your ideas and expertise will help shape the future of aviation Here you ll grow alongside professionals from diverse backgrounds contributing to our shared success and making your mark on a global stage As a Resource Allocator you will need to maximise the utilisation of resources and provide a dynamic resource allocation plan by optimally allocating the key operational resources including manpower equipment and facilities on the day of operation Ensure that the allocation of resources is undertaken independently without prejudice and in-line with the planned business needs the dynamic real-time operational demands and the unscheduled customer requirements whilst achieving the targeted levels of the current Service Level Agreements Provide an independent view regarding the most effective utilisation of all resources In this role you will Undertake the allocation activities in 3 phases a Pre-planning taking into account the expected demands schedules and rostered resources pre-plan the allocation of tasks 24-7 hours in advance of the shift as per agreed timetable and departments specifics b Shift allocation planning during the shift prior and or at the start of the appropriate shift taking into account the actual availability of resources to include manpower equipment and facilities re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load c Real time taking into account the availability of resources and the dynamic operational environment undertake all aspects of the real-time allocation of resources in line with the actual loads Actively monitor the achievement of tasks and adapt the allocation plans as required due to differentials in actual time versus planned time taken to complete tasks Effectively adapt allocation plans according to unscheduled demands such as delays Improve operational efficiency and productivity by utilising specialist knowledge of the decision support systems including but not limited to the Resource Management System RMS Real-Time Control RTC Multi-Access Check-In System MACS Management Information System OPERA and any other IT system to ensure that the most effective resource allocation plan is created communicated and executed Actively work with the operational shift in-charge by providing expert advice input and direction in order to respond to dynamic changes during the shift for example in cases of staff sickness or absence actively review allocation plans and make recommendations as to whether replacement or over-time is required Undertake actions as agreed to update the administration section regarding staff non-attendance Effectively communicate the resource allocation plan to the resources either directly or via the operational shift in charge and continually monitor the progress of the assigned tasks to the resources Ensure that robust and effective resource allocation plans are in place and utilised during scheduled and unscheduled system outages Work as part of a team of resource allocators ensuring smooth handover to and from colleagues on shift duties and covering for other departments or areas as required Monitor the effectiveness of the allocation to maximise the potential of the systems at hand and for on-going review and recommendations to the management team Ensure that robust and effective resource allocation plans are in place and utilised during scheduled and unscheduled system outages

SPECIFIC JOB ACCOUNTABILITIES

Monitor the effectiveness of the allocation plan and continually feedback recommendations regarding roster solutions and resource engagement standards to the relevant resource planning team Continuously keep up-to-date on the service and resource levels agreed by the departments through coordination with the relevant standards and procedures staff line managers and supervisors Increase effectiveness of staff allocation by continuously maintaining the qualification levels of staff on the master list within the system Maintain regular coordination and communication with resource planning and IT to ensure that the decision support systems deliver functional results and are configured in line with the operational needs Keep up-to-date with all existing and new system functionalities for the systems relevant to the allocation function

Qualification

To be considered for this rôle you must meet the below requirements Should have completed 12 years of schooling or equivalent Have 5 years experience in airport operations cargo warehouse ground handling logistics or similar operational environment SkyChain ASRS experience At least 2 years in a supervisory role in a ground handling airline industry Previous experience in an operational resource allocation shift management or overtime planning would be an advantage Advanced computer skills with an awareness of specialist applications packages or programmes such as Resource Management Systems RMS Real-Time Control RTC Multi-Access Check-in System MACS and or Management Information System OPERA

Knowledge skills

Completion of Operational Training Courses would be advantageous i e dangerous goods handling Excellent analytical skills and ability to quickly respond to dynamic changes during the shift

At Emirates Group we re committed to providing our employees with opportunities to grow and develop their careers If you re looking for a challenging and rewarding opportunity

Salary amp benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry including discounts on flights and hotel stays worldwide Discover what it s like to live and work in our fast-paced cosmopolitan home city by visiting the Dubai Lifestyle section on our career s website www emirates com careers