Resource Allocator at The Emirates Group

The Emirates Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Travel benefits

Tax-free salary

Career growth

Job summary

The Emirates Group seeks a Resource Allocator to optimize the use of manpower, equipment and facilities for daily operations in Dubai. You will manage pre-planning, shift allocation and real-time adjustments to meet service levels and customer demands, while leveraging advanced decision-support systems.

Role requires 5+ years in airport operations with supervisory experience, strong analytical skills, and proficiency in RMS/RTC/MACS/OPERA.

Qualifications

• 12 years schooling or equivalent.
• 5+ years experience in airport operations, cargo, warehouse, ground handling, logistics, or related field.
• SkyChain / ASRS experience.
• At least 2 years in a supervisory role in ground handling airline industry.
• Experience with operational resource allocation, shift management or overtime planning is advantageous.
• Advanced computer skills with RMS/RTC/MACS/OPERA knowledge.
• Knowledge of safety and operational procedures is beneficial.
• Excellent analytical skills and ability to adapt to dynamic shifts.

Responsibilities

• Undertake allocation activities in three phases: pre-plan 24-7 hours ahead, shift allocation during the shift, and real-time allocation based on loads.
• Monitor task progress and adjust plans for delays or demand changes.
• Optimize resource use with RMS/RTC/MACS/OPERA to deliver effective allocation plans.
• Provide expert input to the shift in-charge for staffing and overtime decisions.
• Communicate allocation plans to resources and ensure smooth handover between shifts and departments.
• Maintain system readiness and respond to outages by coordinating with IT and planning teams.

Skills

Analytical skills

Shift management

Resource planning

Systems knowledge

Education

12 years schooling

Tools

RMS

RTC

MACS

OPERA

Job description

Resource Allocator at The Emirates Group in Dubai, DU, AE.

This Full time on site position offers great opportunities for career growth.

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Resource Allocator and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

Role Overview

As a Resource Allocator you will need to maximise the utilisation of resources and provide a dynamic resource allocation plan by optimally allocating the key operational resources including manpower, equipment and facilities on the day of operation. Ensure that the allocation of resources is undertaken independently, without prejudice and in-line with the planned business needs, the dynamic real-time operational demands and the unscheduled customer requirements whilst achieving the targeted levels of the current Service Level Agreements. Provide an independent view regarding the most effective utilisation of all resources.

Duties & Responsibilities

• Undertake the allocation activities in 3 phases:
  • a. Pre-planning taking into account the expected demands, schedules and rostered resources, pre-plan the allocation of tasks 24-7 hours in advance of the shift as per agreed timetable and departments specifics.
  • b. Shift allocation planning during the shift, prior and/or at the start of the appropriate shift, taking into account the actual availability of resources to include manpower, equipment and facilities, re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load.
  • c .Real time, taking into account the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in line with the actual loads.
• Actively monitor the achievement of tasks and adapt the allocation plans as required due to differentials in actual time versus planned time taken to complete tasks.
• Effectively adapt allocation plans according to unscheduled demands such as delays.
• Improve operational efficiency and productivity by utilising specialist knowledge of the decision support systems (including but not limited to the Resource Management System (RMS) Real-Time Control (RTC), Multi-Access Check-In System (MACS), Management Information System (OPERA) and any other IT system) to ensure that the most effective resource allocation plan is created, communicated and executed.
• Actively work with the operational shift in-charge by providing expert advice, input and direction in order to respond to dynamic changes during the shift for example in cases of staff sickness or absence actively review allocation plans and make recommendations as to whether replacement or over-time is required.
• Undertake actions as agreed to update the administration section regarding staff non-attendance.
• Effectively communicate the resource allocation plan to the resources either directly or via the operational shift in charge and continually monitor the progress of the assigned tasks to the resources.
• Ensure that robust and effective resource allocation plans are in place and utilised during scheduled and unscheduled system outages.
• Work as part of a team of resource allocators ensuring smooth handover to and from colleagues on shift duties and covering for other departments or areas as required.
• Monitor the effectiveness of the allocation to maximise the potential of the systems at hand and for on-going review and recommendations to the management team.

SPECIFIC JOB ACCOUNTABILITIES:

• Monitor the effectiveness of the allocation plan and continually feedback recommendations regarding roster solutions and resource engagement standards to the relevant resource planning team.
• Continuously keep up-to-date on the service and resource levels agreed by the departments through coordination with the relevant standards and procedures staff, line managers and supervisors.
• Increase effectiveness of staff allocation by continuously maintaining the qualification levels of staff on the master list within the system.
• Maintain regular coordination and communication with resource planning and IT to ensure that the decision support systems deliver functional results and are configured in line with the operational needs.
• Keep up-to-date with all existing and new system functionalities for the systems relevant to the allocation function.

Qualification To be considered for this role, you must meet the below requirements:

• Should have completed 12 years of schooling or equivalent.
• Have 5+ years experience in airport operations, cargo, warehouse, ground handling, logistics, or similar operational environment.
• SkyChain / ASRS experience
• At least 2 years in a supervisory role in a ground handling airline industry.
• Previous experience in an operational resource allocation, shift management or overtime planning would be an advantage.
• Advanced computer skills with an awareness of specialist applications, packages or programmes such as Resource Management Systems (RMS), Real-Time Control (RTC), Multi-Access Check-in System (MACS) and/or Management Information System (OPERA).
• Knowledge/skills: Completion of Operational Training Courses would be advantageous i.e. dangerous goods handling.
• Excellent analytical skills and ability to quickly respond to dynamic changes during the shift.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity,

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide. Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers .