Cargo Operations Agent (EK SkyCargo)

Emirates Airlines - Other locations; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Emirates SkyCargo in Dubai seeks a Cargo Operations Agent to lead cargo handling, ensure safety and regulatory compliance, and maintain timely processing and tracking of shipments across the warehouse and airside operations.

The role requires proven experience in cargo/logistics, strong English communication, and familiarity with GDP and DG handling standards. UAE work environment offers competitive benefits and growth opportunities.

Qualifications

• Completed 10 years of schooling or equivalent.
• Minimum of 2 years of experience in a cargo/logistics environment.
• Fluent in English (written and spoken).
• Knowledge of GDP and Dangerous Goods handling is a plus.
• Proficiency with cargo management systems and MS Office.

Responsibilities

• Direct a team through cargo handling and processing in line with safety, quality and efficiency standards.
• Inspect, verify and count goods at delivery, acceptance, breakdown and build-up; update shipment details for tracking.
• Liaise with authorities (customs, health, police) to ensure timely movement of cargo.
• Ensure dangerous goods handling complies with IATA DG Regulations and EU GDP requirements.
• Plan loading of cargo into ULDs for aircraft, aiming to optimize capacity.
• Advise on deviations from planned cargo uplift to minimize impact on standards and revenue.
• Inspect ULDs and equipment; report defects to prolong life and reduce replacement costs.
• Monitor offloading/ unloading and check for irregularities; advise as needed.
• Monitor delivery times from ramp to warehouse to maintain quality and service.

Skills

Fluent English

MS Office

Cargo management system

Education

10 years of schooling

Tools

MS Office

Cargo management system

Job description

Job Purpose

A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world’s population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers ever-changing needs.

As a Cargo Operations Agent, you will be responsible for the efficient and quality handling and processing of all cargo, courier and mail within an assigned area of cargo warehouse/airside operations to achieve service delivery and efficiency targets whilst ensuring safety and security compliance.

In this role, you will;

• Direct a team through the handling and/or processing of cargo, courier and mail activities in accordance with safety, quality and efficiency standards. Provide safety awareness briefings to assigned team so that work is carried out safely.


• Inspect, verify and count goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant standards and update information in Skychain with shipment details to enable customers to track the status of their shipment.


• Liaise with government authorities such as customs, health or police to ensure the timely movement of all cargo, courier and mail.


• Ensure at all times that the handling of shipments of dangerous goods fully comply with the current edition of the IATA Dangerous Goods Regulations and that the handling of time and temperature sensitive/pharmaceutical shipments demonstrates compliance to the EU GDP requirements.


• Perform the process of acceptance, delivery, build-up and breakdown, monitoring of ULD/AWB JNG and QRT on airside, with the required connection window.


• Plan the loading of cargo product into ULD's bulk on the assigned aircraft in accordance with given priorities and the volume and payload available to achieve the optimum utilisation of capacity.


• Advise and validate any deviations from planned cargo uplift requirements so that amendments can be implemented to minimise the impact of deviations on service standards and revenue generation.


• Inspect ULD's and ancillary cargo equipment reporting deficiencies for defect rectification in order to maintain safety standards, prolong equipment life and reduce replacement costs. Check for and monitor cargo irregularities and discrepancies (damage, loss, etc), initiate preventive/corrective actions to minimise costs rising from claims.


• Monitor the offloading/unloading of cargo from/onto arriving/departing flights, checking for irregularities and/or deviations from standard policies and procedures and advising as necessary.


• Monitor the delivery times of cargo from the ramp to the warehouse and subsequent processing to assure quality standards in respect of customer service detailing deviations in order to maintain and enhance product quality.

Qualification

To be considered for this role, you must meet the below:

• Having completed 10 years of schooling or equivalent.


• Having a minimum of 2 years of experience in a cargo / logistics environment.


• Can communicate fluently in English (written and spoken).

Additional consideration will be given to candidates who:

• Have knowledge of aircraft handling, ramp handling, and cargo terminal handling procedures.


• Having a high level of knowledge and demonstrable competence in Good Distribution Practice (GDP) and Dangerous Goods handling.


• Can utilize computer applications including MS Office effectively, with previous knowledge of cargo management system.

We value diversity in our workforce and welcome applications from all qualified candidates, as we continue to strengthen gender diversity across our teams

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands worldwide, we take pride in driving innovation, efficiency, and excellence across everything we do.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers