Resort Front Desk Leader & Guest Experience Coach

Fairmont Hotels & Resorts; Dubai; On-site; AED 216,000 - 336,000; Full time

Job summary

Fairmont The Palm is seeking a proactive Front Desk Manager on Duty to oversee daily Front Office operations at Dubai's luxury resort. You will coach a team of reception agents, balance cash, and ensure service excellence.

Requirements include English fluency and at least 1 year of supervisory experience; Opera PMS knowledge is a plus. The role reports to Front Desk leadership and focuses on guest recognition and service recovery.

Qualifications

• Degree or Diploma in Hospitality Management is an asset.
• Fluency in English; secondary language preferred.
• Minimum of 1 year supervisory experience or equivalent.
• Strong guest service orientation and leadership skills.

Responsibilities

• Oversee the daily Operations of the Front Desk.
• Coach, lead, guide and direct the efforts of the team of Reception Agents.
• Provide support to Front Desk Manager in the daily operational duties.
• Promote service culture and maintain Fairmont standards.
• Coordinate with departments to ensure smooth guest experiences.

Skills

Guest service

Leadership

Communication

Organizational skills

Opera PMS knowledge

Education

Hospitality degree or diploma

Tools

Opera/Opera Cloud PMS

Job description

Fairmont The Palm is seeking a proactive Front Desk Manager on Duty to oversee daily Front Office operations at Dubai's luxury resort. You will coach a team of reception agents, balance cash, and ensure service excellence.

Requirements include English fluency and at least 1 year of supervisory experience; Opera PMS knowledge is a plus. The role reports to Front Desk leadership and focuses on guest recognition and service recovery.