Front Desk Operations Lead (Duty Manager)

Fairmont Hotels & Resorts; Dubai; On-site; AED 100,440 - 145,080; Full time

Job summary

Fairmont The Palm in Dubai seeks a Guest Services Supervisor to oversee daily Front Desk operations, coach reception agents and support the Front Desk Manager. You will ensure service excellence, manage guest deposits and billing, and drive guest recovery within Fairmont standards.

Responsibilities include supervising reservations and room blockings, handling VIP guests, coordinating with Housekeeping, Security, and F&B, and acting as Manager on Duty during shifts.

Qualifications

• Passion for guest service.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Fluency in English; secondary language preferred.

Responsibilities

• Oversee the daily Operations of the Front Desk.
• Coach, lead, guide and direct the efforts of the team of Reception Agents.
• Provide support to Front Desk Manager in the daily operational duties.
• Consistently offer friendly, engaging and a service culture that contributes positively to the service provided within our brands.
• Adhere to the established financial guidelines and control all costs.
• Regularly review Open Balance report and ensure that guests in-house have sufficient deposit to cover for their estimated total charges upon departure.
• Verify and imprint credit cards for authorization/completion/sale using electronic acceptance methods.
• Overlook the operational house bank.
• Perform accurate arithmetic functions and maintain guest folio.
• Liaise with Front Desk Heartists on outstanding bills and ensure full payment by departing guests.
• Lead guest recovery efforts across the resort and handle VIP/ special attention guests.
• Act as Manager on Duty during assigned shifts and coordinate hotel operations with other departments.

Skills

Guest service oriented

Leadership

Communication

Organizational skills

Education

Degree or Diploma in Hospitality Management

Tools

Opera/Opera Cloud PMS

Job description

Fairmont The Palm in Dubai seeks a Guest Services Supervisor to oversee daily Front Desk operations, coach reception agents and support the Front Desk Manager. You will ensure service excellence, manage guest deposits and billing, and drive guest recovery within Fairmont standards.

Responsibilities include supervising reservations and room blockings, handling VIP guests, coordinating with Housekeeping, Security, and F&B, and acting as Manager on Duty during shifts.