Front Office Duty Manager — Luxury Resort

Anantara Hotels & Resorts; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Anantara The Palm Dubai Resort in Dubai seeks an experienced Front Office professional to oversee daily Front Office operations and ensure exceptional guest service. The role emphasizes coaching the Front Office team, upholding SOPs, and maintaining high guest satisfaction.

The position requires strong leadership, a commitment to service excellence, and the ability to coordinate with multiple hotel departments to deliver seamless guest experiences.

Responsibilities

• Assist the Front Office Manager in overseeing daily Front Office operations, ensuring exceptional guest service and smooth departmental performance.
• Supervise, coach, and develop Front Office team members through training, performance monitoring, and ongoing support.
• Ensure compliance with hotel standards, policies, and Standard Operating Procedures (SOPs).
• Monitor daily arrivals, departures, VIPs, special requests, and guest preferences to deliver personalized guest experiences.
• Handle guest complaints and service recovery promptly, ensuring timely resolution and high guest satisfaction.
• Maximize departmental performance by monitoring service quality, operational efficiency, costs, and upselling opportunities.
• Coordinate with Housekeeping, Reservations, Finance, Food & Beverage, Guest Relations, and other departments to ensure seamless operations.
• Maintain thorough knowledge of the Property Management System (PMS), hotel facilities, room categories, promotions, and resort services.
• Prepare shift handovers, operational reports, and communicate any incidents, guest feedback, or operational issues to management.
• Support departmental administration, including budget monitoring, audits, and operational reporting.
• Act as the shift leader, assuming responsibility for Front Office operations during the absence of the Front Office Manager or Night Manager.
• Foster a positive team culture while ensuring compliance with company policies, health, safety, and security procedures.

Job description

Anantara The Palm Dubai Resort in Dubai seeks an experienced Front Office professional to oversee daily Front Office operations and ensure exceptional guest service. The role emphasizes coaching the Front Office team, upholding SOPs, and maintaining high guest satisfaction.

The position requires strong leadership, a commitment to service excellence, and the ability to coordinate with multiple hotel departments to deliver seamless guest experiences.