Resort Assistant Manager

Four Seasons Hotel; Dubai; On-site; AED 300,000 - 420,000; Full time

Benefits offered by this job

Complimentary accommodation with full–

Transportation to and from work

Medical and life insurance coverage

Annual leave

Job summary

Four Seasons Hotel Dubai is seeking an experienced Front Office leader to train, evaluate, and lead the front office team, upholding cultural and core standards while ensuring a strong presence in daily operations.

You will manage scheduling, budgeting, guest relations, and cross-department coordination, with English proficiency required and Arabic an advantage; competitive compensation and career growth opportunities are offered.

Qualifications

• Proven Front Office leadership experience in a resort/hotel environment.
• Strong guest service and problem-solving abilities with a customer-focused mindset.
• Sound knowledge of reservations, check-in/check-out procedures, and property management systems (PMS).
• Strong communication skills in English; fluency in Arabic is an advantage.

Responsibilities

• Train
• evaluate
• lead
• motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met
• daily activities and planning for front office operation
• You will need to be visible in the operation
• provide recognition
• promote good public relations
• and handle complaints
• concerns or special requests for guests
• clients
• and group contacts
• Control labor and operating expenses through effective scheduling
• budgeting
• purchasing decisions
• and inventory and cash control
• You will attend regular operational meetings to ensure effective coordination and partnership between departments
• Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed
• Work collaboratively and professionally with co-workers and supervisors

Skills

Front Office leadership

Guest service excellence

English fluency

Reservations knowledge

PMS knowledge

Arabic language (advantage)

Tools

PMS (Property Management System)

Job description

What you will do

• Train
• evaluate
• lead
• motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met
• daily activities and planning for front office operation
• You will need to be visible in the operation
• provide recognition
• promote good public relations
• and handle complaints
• concerns or special requests for guests
• clients
• and group contacts
• Control labor and operating expenses through effective scheduling
• budgeting
• purchasing decisions
• and inventory and cash control
• You will attend regular operational meetings to ensure effective coordination and partnership between departments
• Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed
• Work collaboratively and professionally with co-workers and supervisors

What we offer

• Competitive tax-free salary service charge and tips
• Complimentary accommodation with full board meals
• Transportation to and from work
• Medical and life insurance coverage
• Annual leave
• home leave ticket and end-of-service benefits
• Access to fitness recreational and social activities
• Learning development and global career growth opportunities

Schedule & Hours

5 days per week over 48 working hours

• Proven experience in Front Office operations within a resort, hotel, or luxury hospitality environment.
• Strong leadership skills with the ability to supervise, coach, and motivate front office teams.
• Excellent guest service and problem-solving abilities with a customer-focused mindset.
• Sound knowledge of reservations, check-in/check-out procedures, and property management systems (PMS).
• Strong communication skills in English; fluency in Arabic is an advantage.
• Ability to manage guest relations, resolve complaints, and maintain high service standards.
• Flexible, organized, and able to perform effectively in a fast-paced, multicultural environment.
• Experience in luxury hospitality with a strong understanding of Forbes, LQA, or similar service standards.