Front Office Agent

Mandarin Oriental Hotel Group; Dubai; On-site; AED 89,000 - 123,000; Full time

Job summary

Mandarin Oriental Hotel Group is seeking a Front Office Agent in Dubai to greet guests, manage check-ins, and tailor service to individual preferences. You will coordinate with Concierge, Housekeeping, Reservations, and Room Service to ensure seamless guest experiences.

We value at least 2 years in a 5-star hotel and 1 year in Front Office, with strong English and MS Office skills. Knowledge of PSMS/GoConcierge/HotSoS/Rex is a plus, and Middle East exposure is advantageous.

Qualifications

• Senior School qualification.
• Minimum 2 years' experience in a 5-star hotel.
• At least 1 year Front Office experience.
• Experience in the Middle East region is an advantage.
• Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS and Rex.
• Ability to understand guest needs and deliver superior service.

Responsibilities

• Greet check in and escort guests promptly to their rooms.
• Address special guest preferences recorded in guest history profiles.
• Handle cash drawer properly as outlined in the MODUB Controller s Policy.
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
• Provide quality service with colleagues to the guests by responding to requests promptly efficiently and courteously during check-in check-out and throughout the guest s experience.
• Arrange fulfilment of guest services by working with the Concierge Housekeeping PBX Reservations and Room Service colleagues.
• Print and drop cash out adjustment slips paid out voucher and bank count reports.
• Communicate clearly with the Night Duty Manager and Accounting Department.
• Establish a good working knowledge of the Hotel outlets and products.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences LQEs the MOHG Pillars and the respective service standards of MOQA.
• Demonstrate teamwork by cooperating with and assisting colleagues as needed.
• Able to communicate special features and services unique to the guest s needs.
• Handle guests incoming and outgoing correspondence facsimile messages mail etc.
• Responsible for preparation of the daily arrival bucket in-house bucket and next day arrivals including welcome cards guest business cards registration cards and limousine arrivals
• In charge of guest invoices in-house
• Check credit card authorization in SMS for all in-house guests
• Perform any other reasonable duties as required by the management of the Hotel

Skills

MS Office

PSMS

GoConcierge

HotSoS

Rex

English

German

Russian

French

Education

Senior School qualification

Job description

As Front Office Agent you will be responsible for the following duties

• Greet check in and escort guests promptly to their rooms
• Address special guest preferences recorded in guest history profiles
• Handle cash drawer properly as outlined in the MODUB Controller s Policy
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
• Provide quality service with colleagues to the guests by responding to requests promptly efficiently and courteously during check-in check-out and throughout the guest s experience
• Arrange fulfilment of guest services by working with the Concierge Housekeeping PBX Reservations and Room Service colleagues
• Print and drop cash out adjustment slips paid out voucher and bank count reports
• Communicate clearly with the Night Duty Manager and Accounting Department
• Establish a good working knowledge of the Hotel outlets and products
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences LQEs the MOHG Pillars and the respective service standards of MOQA
• Demonstrate teamwork by cooperating with and assisting colleagues as needed
• Able to communicate special features and services unique to the guest s needs
• Handle guests incoming and outgoing correspondence facsimile messages mail etc
• Responsible for preparation of the daily arrival bucket in-house bucket and next day arrivals including welcome cards guest business cards registration cards and limousine arrivals
• In charge of guest invoices in-house
• Check credit card authorization in SMS for all in-house guests
• Perform any other reasonable duties as required by the management of the Hotel

As Front Office Agent we expect from you:

• Senior School qualification Minimum 2 years experience working in a 5-star hotel environment.
• A minimum of 1-year Front Office experience.
• Previous experience working in the Middle East Region is an advantage.
• Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.
• Ability to understand guest needs and expectations and to deliver superior customer service.
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
• Clear communication; effective verbal and written communication skills in English.
• German, Russian or French Speaking skills are preferre.