Resident Onboarding & Orientation Specialist

Dicetek LLC; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Dicetek LLC in Dubai seeks a Customer Experience Coordinator to guide residents through property handovers, explain lease terms and local resources. You will coordinate tours, educate on home systems, and ensure a smooth transition for new residents.

The role emphasizes hands-on customer service, clear communication, and collaboration with cross-functional teams to maintain high satisfaction during handover processes.

Qualifications

• Experience in customer service or property management is required.
• Ability to conduct property walkthroughs and coordinate handovers.
• Familiarity with CRM and scheduling tools is preferred.

Responsibilities

• Conduct comprehensive property tours highlighting key features, amenities and potential benefits for new residents.
• Educate residents on the use and maintenance of home systems and safety features.
• Provide personalized guidance on local resources and neighborhood attractions to help residents integrate.
• Develop and deliver informational sessions on lease agreements, building policies and emergency procedures.

Skills

Customer service

Property management

Cross-functional teamwork

Handover processes

Communication skills

Relationship building

Education

Bachelor's degree in Business

Hospitality or Real Estate related field

Certification in customer service or property management

Tools

CRM systems

Scheduling software

Property management software

Job description

Dicetek LLC in Dubai seeks a Customer Experience Coordinator to guide residents through property handovers, explain lease terms and local resources. You will coordinate tours, educate on home systems, and ensure a smooth transition for new residents.

The role emphasizes hands-on customer service, clear communication, and collaboration with cross-functional teams to maintain high satisfaction during handover processes.