Resident Experience & Engagement Executive

Dubai Holding; United Arab Emirates; On-site; AED 180,000 - 260,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Collaborative work environment

Job summary

Dubai Holding Community Management (DCM) is seeking an Executive - Customer Engagement to lead resident relations and drive engagement across premium communities in Dubai. You will act as the main contact for inquiries, build lasting relationships, and ensure high-quality, empathetic service while coordinating with internal teams.

The role emphasizes proactive support, meticulous record-keeping in CRM, and active participation in community events to gather feedback and inform residents about

Qualifications

• 3–5 years of experience in customer service, client-facing, or community management.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Act as a main point of contact for resident inquiries and escalations.
• Build strong relationships with residents and anticipate their needs.
• Provide personalized support and handle issues with professionalism and empathy.
• Resolve complaints and service requests in a timely, coordinated manner.
• Document all interactions in the CRM system and maintain records.
• Engage with the community through events and keep residents informed about initiatives.

Skills

Customer service

Communication

Tools

CRM software

Job description

Dubai Holding Community Management (DCM) is seeking an Executive - Customer Engagement to lead resident relations and drive engagement across premium communities in Dubai. You will act as the main contact for inquiries, build lasting relationships, and ensure high-quality, empathetic service while coordinating with internal teams.

The role emphasizes proactive support, meticulous record-keeping in CRM, and active participation in community events to gather feedback and inform residents about