Call Center Agent - Dicetek LLC - Dubai, UAE

DiceTek UAE; Dubai; On-site; AED 55,800 - 78,120; Full time

Benefits offered by this job

Opportunities for skill development

Career progression

Job summary

DiceTek UAE is hiring a Call Center Agent in Dubai to manage inbound and outbound calls while providing excellent customer service. This full-time position requires fluency in English and Arabic, alongside at least one year of relevant UAE experience.

The ideal candidate will handle customer inquiries, maintain data confidentiality, and contribute to customer satisfaction. Join a dynamic team dedicated to enhancing customer experiences in a thriving IT solutions environment.

Qualifications

• Minimum 1 year of experience as a call center agent in the UAE.
• Fluency in English and Arabic (verbal and written).
• Good numerical and problem-solving skills.
• Basic computer literacy and familiarity with call handling systems.

Responsibilities

• Handle incoming and outgoing customer calls in a professional manner.
• Provide accurate information and resolve customer inquiries.
• Log and document customer interactions in the system.
• Follow up on pending issues and ensure timely resolution.
• Maintain confidentiality of customer data.

Skills

Customer service and communication

Call handling and phone etiquette

Problem‑solving and follow‑up

Time management and adaptability

Education

Diploma or Bachelor's degree

Job description

Position Overview

Dicetek LLC is hiring a Call Center Agent to handle inbound and outbound customer interactions efficiently and professionally. The role involves assisting customers, resolving queries, and ensuring a smooth and satisfactory customer experience. The ideal candidate should have prior experience working in UAE-based call centers, possess strong communication skills in both English and Arabic, and be comfortable working in a fast-paced, customer-focused environment.

Job Details

• Country: UAE
• City: Dubai
• Industry: Information Technology and Services
• Function: Customer Service
• Salary: 5000-7000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Handle incoming and outgoing customer calls in a professional and courteous manner.
• Provide accurate information and resolve customer inquiries efficiently.
• Log and document customer interactions and transactions in the system.
• Follow up on pending issues and ensure timely resolution.
• Assist with product or service information, order processing, and troubleshooting.
• Maintain confidentiality of customer data and adhere to company policies.
• Collaborate with internal teams to resolve complex queries and enhance customer satisfaction.
• Meet performance goals related to call handling time, response quality, and customer feedback.

Required Skills and Qualifications

• Minimum 1 year of experience as a call center agent in the UAE.
• Diploma or Bachelor's degree in any field.
• Fluency in English and Arabic (verbal and written).
• Good numerical and problem‑solving skills.
• Excellent listening, communication, and interpersonal abilities.
• Empathetic attitude and customer‑oriented mindset.
• Strong time management and multitasking skills.
• Comfortable working in high‑volume and fast‑paced environments.
• Basic computer literacy and familiarity with call handling systems.

Skills Set

• Customer service and communication
• Call handling and phone etiquette
• Problem‑solving and follow‑up
• Time management and adaptability

Why Join Us

Join a customer‑focused organization offering opportunities for skill development and career progression. Collaborate with a multicultural team in a professional and dynamic work environment. Gain valuable experience serving clients across various sectors in the UAE.

About the Company

Dicetek LLC, headquartered in Dubai, is a leading IT and business solutions provider offering staffing, consulting, and managed services across industries including government, banking, and telecommunications. The company is committed to delivering superior customer experiences through innovation, service quality, and operational excellence.