Residences Lounge Assistant

Ennismore; Dubai; On-site; AED 78,000 - 100,000; Full time

Job summary

SO/ Uptown Dubai is seeking a friendly Residences Lounge Assistant in Dubai to ensure an exceptional lounge experience for residents and guests. You will greet guests, handle inquiries, and maintain a welcoming atmosphere with light refreshments and attentive service.

The role requires strong English communication, a customer-service mindset, and the ability to multitask in a fast-paced hotel environment. You may work evenings, weekends, and holidays as needed.

Qualifications

• Excellent English communication; additional languages a plus.
• Strong customer service orientation with a friendly and approachable demeanor.
• Detail-oriented with ability to maintain a clean and organized lounge environment.
• Able to stand for extended periods and lift up to 25 pounds.
• Flexible schedule including evenings, weekends and holidays.
• Basic computer skills for managing reservations and guest records.

Responsibilities

• Greet residents and guests in a friendly, professional manner.
• Assist guests with inquiries, requests, and lounge reservations.
• Maintain cleanliness and presentation of the lounge to high standards.
• Prepare and serve light refreshments and beverages as required.
• Monitor and replenish lounge supplies and amenities.
• Coordinate with other departments to fulfill guest requests promptly.

Skills

Communication

Customer service

Hospitality standards

Time management

Multitasking

Education

High school diploma

Tools

Reservations systems

MS Office basics

Job description

SO/ Uptown Dubai | First Al Khail Street, Dubai, UAE

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a friendly and professional Residences Lounge Assistant to join our team in Dubai, United Arab Emirates. As a Residences Lounge Assistant, you will play a crucial role in ensuring our residents and guests have an exceptional experience in our exclusive lounge area. Your warm personality and commitment to outstanding service will contribute to creating a welcoming and comfortable environment for all visitors.

• Greet and welcome residents and guests to the lounge area with a friendly and professional demeanour
• Assist guests with inquiries, requests, and reservations for lounge services
• Maintain the cleanliness and organization of the lounge area, ensuring it meets high standards of hygiene and presentation
• Prepare and serve light refreshments, beverages, and snacks as required
• Monitor and replenish lounge supplies and amenities
• Coordinate with other departments to fulfil guest requests and resolve any issues promptly
• Ensure compliance with health and safety regulations
• Assist in organizing and setting up for special events or gatherings in the lounge area
• Provide information about local attractions, dining options, and services to guests
• Maintain accurate records of guest interactions, requests, and feedback

Qualifications

• Excellent communication skills in English; knowledge of additional languages is a plus
• Strong customer service orientation with a friendly and approachable demeanour
• Attention to detail and ability to maintain a clean and organized work environment
• Effective time management skills and ability to multitask in a fast-paced setting
• Basic computer skills for managing reservations and guest records
• Knowledge of hospitality industry standards and best practices
• Previous experience in hospitality or customer service roles preferred
• High school diploma or equivalent required
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 25 pounds
• Professional appearance and adherence to grooming standards