Residences Lounge Assistant

SmartRecruiters, Inc.; Dubai; On-site; AED 56,000 - 84,000; Full time

Job summary

SO/ in Dubai seeks a friendly Residences Lounge Assistant to ensure exceptional lounge experiences for residents and guests. You will greet guests, assist with inquiries and reservations, maintain cleanliness, and coordinate with other departments to fulfill requests.

This role requires excellent English communication, a customer-service mindset, and the ability to multitask in a fast-paced luxury hotel environment. Flexible shifts including evenings and weekends are required.

Qualifications

• High school diploma or equivalent required.
• Previous hospitality or customer service experience preferred.
• Excellent English communication skills; additional languages a plus.
• Ability to multitask in a fast-paced environment and maintain a welcoming demeanor.
• Flexible to work evenings, weekends, and holidays.
• Professional appearance and grooming standards.
• Basic computer and reservation system familiarity.

Responsibilities

• Greet residents and guests in a friendly, professional manner.
• Assist with lounge reservations and inquiries.
• Keep lounge clean and well-presented.
• Prepare and serve light refreshments and beverages.
• Monitor supplies and restock as needed.
• Coordinate with other departments to fulfill requests.
• Ensure compliance with health and safety regulations.
• Support events setup in the lounge.
• Provide information on local attractions and dining.
• Record guest interactions and feedback accurately.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Time management

Grooming standards

Hospitality knowledge

English proficiency

Education

High school diploma or equivalent

Tools

Reservation software

POS/Payment systems

Job description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a friendly and professional Residences Lounge Assistant to join our team in Dubai, United Arab Emirates. As a Residences Lounge Assistant, you will play a crucial role in ensuring our residents and guests have an exceptional experience in our exclusive lounge area. Your warm personality and commitment to outstanding service will contribute to creating a welcoming and comfortable environment for all visitors.

• Greet and welcome residents and guests to the lounge area with a friendly and professional demeanour
• Assist guests with inquiries, requests, and reservations for lounge services
• Maintain the cleanliness and organization of the lounge area, ensuring it meets high standards of hygiene and presentation
• Prepare and serve light refreshments, beverages, and snacks as required
• Monitor and replenish lounge supplies and amenities
• Coordinate with other departments to fulfil guest requests and resolve any issues promptly
• Ensure compliance with health and safety regulations
• Assist in organizing and setting up for special events or gatherings in the lounge area
• Provide information about local attractions, dining options, and services to guests
• Maintain accurate records of guest interactions, requests, and feedback

Qualifications

• Excellent communication skills in English; knowledge of additional languages is a plus
• Strong customer service orientation with a friendly and approachable demeanour
• Attention to detail and ability to maintain a clean and organized work environment
• Effective time management skills and ability to multitask in a fast-paced setting
• Basic computer skills for managing reservations and guest records
• Knowledge of hospitality industry standards and best practices
• Previous experience in hospitality or customer service roles preferred
• High school diploma or equivalent required
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 25 pounds
• Professional appearance and adherence to grooming standards