Reservations Agent

Kempinski Hotels SA; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Kempinski Hotels SA in Dubai seeks a Reservations Agent to act as the main contact for room reservations, maximizing requests and conversions.

You will review reservations, ensure rate compliance, VIP arrivals, and upsell opportunities while upholding Kempinski service standards.

This role requires 1–2 years in a related position, excellent English, and a customer-focused, team-oriented mindset in a luxury environment.

Qualifications

• 1–2 years of experience in a similar role
• Experience in an international luxury five-star hotel preferred
• Excellent English communication skills
• Customer-focused and results-driven
• Passionate about European luxury

Responsibilities

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability
• Ensure clients’ satisfaction and adherence to Kempinski service standards
• Follow internal credit policy
• Follow up on lost business and bring information about them to the knowledge of the department superiors
• Spot-check reservations made the previous day and check all VIP arrivals
• Follow the internal up-sell programme for Reservations department
• Perform any other duties as assigned to them by management

Skills

English

Customer service

Team player

Leadership

Under pressure

People oriented

Job description

Reservations Agent

Application Deadline: 1 December 2026

Department: Revenue & Reservations

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

Reporting To: Reservations Supervisor

Description

The incumbent of this position will serve as the main contact for room reservations at the hotel and is responsible to materialize the maximum number of requests and reservations.

Key Responsibilities

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Follow the internal up-sell programme for Reservations department.
• Perform any other duties as assigned to them by management.

Job Requirements:

• Minimum of 1 to 2 years’ experience in a similar position
• Preferably in an international, luxury five-star hotel
• English - excellent communication skills
• Should be result & quality driven.
• Entrepreneurial, straightforward, leader, team player, works well under pressure. people oriented.
• Passionate for European Luxury.

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.