Reservations Specialist - Premier Inn Hub - Dubai

Premier Inn Hotels LLC; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

Premier Inn Hotels LLC in Dubai seeks a Reservations Specialist to deliver quality end-to-end service for all reservations, including repeat guests, while upholding brand standards.

You will answer calls and emails, book and manage reservations in the Opera PMS system, qualify leads for the sales team, ensure documentation accuracy, and configure rates, all within a busy, guest-focused environment.

Qualifications

• Excellent guest service and communication skills.
• Detail-oriented and customer-service focused.
• Ability to work independently and in a team.
• Capable of multitasking in a fast-changing environment.
• Typing speed of 25 words per minute.
• Proficient with Windows, MS Office and CRS systems is a plus.
• Advanced English language proficiency.

Responsibilities

• Answer all calls and emails following brand standards.
• Provide exceptional customer service and manage reservations for guests.
• Book and manage reservations through the reservations system.
• Qualify and generate sales leads for the sales team.
• Ensure that the system and booking documentation are accurate and up to date.
• Configure rates in Opera PMS system.

Skills

Guest service skills

Communication skills

Detail oriented

Teamwork

Multitasking under pressure

Typing speed 25 wpm

MS Office Suite

Advanced English

Education

High School Diploma

Tools

Windows OS

MS Office Suite

CRS systems

Job description

As a Reservations Specialist you will be working in our flagship hotel in the HUB. Passionate about guests service responsible for providing a quality end to end service for all reservations segments, often working with repeat guests and building rapport with them through their bookings.

What will I be doing?

• Working within a team to answer all calls and emails following the brand standards
• Provide exceptional customer services and effectively and professionally manage all reservations for guests
• Book and manage reservationsthrough the reservations system
• Qualify and generate Sales Leads for the sales team to acquire new clients
• Ensure that the system and booking documentation are accurate and up to date
• Configure rates in Opera PMS system based

Requirements

• Possess guest service skills and excellent communication skills
• Detailed & Customer service orientated
• Ability to work independently and as part of a team
• Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate
• Able to type 25 words per minute
• Computer literacy in Windows, MS Office Suite, CRS systems is an added advantage
• Advanced English language

Experience

• You will be likely to have minimum of one year experience in Reservation department of a branded hotel
• High School Diploma preferred

Benefits

• We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people's skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a 'promote from within' culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.