Reception Team Leader - Dubai Barsha Heights

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 95,000 - 134,000; Full time

Job summary

Premier Inn Hotels LLC in Abu Dhabi is seeking a capable Front Office Supervisor to lead the reception team and uphold our brand standards. You will guide colleagues, manage guest arrivals and departures, and ensure smooth check-in/check-out while maintaining accurate reports.

Strong English is required; Arabic is a plus. This role involves ensuring excellent guest service, handling payments, and training staff on front office procedures in a fast-paced hotel environment.

Qualifications

• Passion for great customer service.
• Advanced English language.
• Arabic language is a plus.
• Flexible, agile and able to work under pressure.
• Proactive and excellent organizational skills.
• Ability to lead a teamCustomer-oriented approach
• Attention to detail.

Responsibilities

• Train, guide, and coach your fellow colleagues to deliver exceptional service.
• Create a warm welcoming experience and build rapport with repeat customers while ensuring brand standards.
• Answer telephone calls promptly and clearly in a polite and helpful manner.
• Ensure that guest feedback and escalations are managed effectively.
• Manage payments according to cash handling procedures and close shifts successfully.
• Update reservations and requests through Opera and ensure front office flow.
• Set up and train the team on front office procedures and practices.
• Resolve guest issues quickly to maintain high quality service.
• Keep abreast of promotions, room prices, activities, and local events to inform guests accurately.
• Identify corporate leads and driving online name mentions.

Skills

Customer service

Leadership

Opera PMS

Microsoft Office

English (Advanced)

Arabic (plus)

Tools

Opera PMS

MS Office

Job description

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

What will Ibe doing?

• Train,guide, and coach your fellow colleagues to deliver exceptional service.
• Creating awarm welcomingexperience building a great rapport with repeat customersensuring you and the team followcheck in and check out brand standardsand procedures.
• Answertelephone calls promptly and clearly in a polite and helpful manner.
• Ensure thatguest feedback and any escalationsare managed effectively.
• Ensure thatpayments are dealt with according to the company’s cash handling procedures andthat shifts are effectively closed,and successfullyhanded over tothe next shift.
• Manage andupdate all reservations and requests through Opera.
• Set up,train the team and implement the front office procedures and practices.
• Build a goodrapport with guests and resolve any issues quickly to maintain high qualitycustomer service.
• Keep abreastof all promotions, room prices, activities and events in the surrounding areato give accurate information to guests.
• Identifycorporate leads and driving onlinename mentions.

Requirements

• A passionfor great customer service
• Advanced English language.
• Arabic language is a plus
• Flexible, agile and able to work under pressure.
• Proactive and excellent organizational skills.
• Ability to work and lead a teamCustomer-oriented approach
• Attention to detail

Experience

• You will be likely to have minimum of 1year experience leading a reception team of a branded hotel.
• Knowledge of Opera (PMS)
• Computer Literate – Microsoft Office

Benefits

• We offer acompetitive salary package, medical insurance which includes dental, airtickets, and hours which offer you a work life balance.
• Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.
• At PremierInn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.
• We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.