Reservations Specialist – Luxury Dubai Hotel

IHG Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Crowne Plaza Dubai Marina, part of IHG Hotels & Resorts, seeks a Reservations Agent to maximize occupancy and guest satisfaction by handling bookings with accuracy and courtesy. The ideal candidate has 1–2 years in a similar role within a 4- or 5-star city hotel in Dubai, strong knowledge of reservation systems, and excellent interpersonal skills.

You will work under pressure, deliver accurate information, and liaise with sales and front office to optimize packages.

Qualifications

• 1–2 years of progressive work-related experience in the same role in a 4* or 5* city hotel in Dubai.
• Strong capabilities in handling the technical aspects of revenue-generating mediums and organizing.
• Ability to work under pressure with deadlines and shifting priorities.
• Excellent interpersonal skills and ability to work independently or as part of a team.

Responsibilities

• To download bookings from external reservation systems
• Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions
• To ensure all VIP and special requests are handled efficiently and accurately
• To have full knowledge of all rates, room types, overall hotel product and hotels primary competition
• To check correspondence on a daily basis before arrival date and ensure all relevant information is acquired and fully documented
• Check the no show record as well as pending reservation
• Check the system on reservations for next two weeks and inform the sales team to fulfil sales leads accordingly
• Show complete product knowledge, understand rate structure and apply rate management
• Check on pending visa or expiring visa’s which need to exit the country

Skills

Guest service

Reservation systems

Attention to detail

Communication skills

Team player

Tools

Reservation systems

Job description

Crowne Plaza Dubai Marina, part of IHG Hotels & Resorts, seeks a Reservations Agent to maximize occupancy and guest satisfaction by handling bookings with accuracy and courtesy. The ideal candidate has 1–2 years in a similar role within a 4- or 5-star city hotel in Dubai, strong knowledge of reservation systems, and excellent interpersonal skills.

You will work under pressure, deliver accurate information, and liaise with sales and front office to optimize packages.