Reservations & Guest Experience Specialist

InterContinental Hotels Group; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Crowne Plaza Dubai Marina, part of the InterContinental Hotels Group, is hiring a Reservations Agent to maximize hotel occupancy through efficient reservations handling and guest service excellence. The role requires awareness of brand standards and proactive coordination with teams to meet guest needs.

The ideal candidate will bring 1–2 years in a similar role within a 4* or 5* hotel in Dubai, be detail-oriented, and capable of thriving under deadlines in a fast-paced setting.

Qualifications

• 1 to 2 years of progressive work-related experience in the same role in a 4* or 5* city hotel in Dubai.
• Strong capabilities in handling revenue-generating mediums, organizing, detail-oriented and able to work under pressure.
• Team player with interpersonal skills and ability to work independently, as well as a flexible attitude to adapt to changing priorities and business needs.

Responsibilities

• To download bookings from external reservation systems
• Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions
• To ensure all VIP and special requests are handled efficiently and accurately
• To have full knowledge of all rates, room types, overall hotel product and hotels primary competition
• To check correspondence on a daily basis before arrival date and ensure all relevant information is acquired and fully documented
• Check the no show record as well as pending reservation
• Check the system on reservations for next two weeks and inform the sales team to fulfil sales leads accordingly
• Show complete product knowledge, understand rate structure and apply rate management
• Check on pending visa or expiring visa’s which need to exit the country

Job description

Crowne Plaza Dubai Marina, part of the InterContinental Hotels Group, is hiring a Reservations Agent to maximize hotel occupancy through efficient reservations handling and guest service excellence. The role requires awareness of brand standards and proactive coordination with teams to meet guest needs.

The ideal candidate will bring 1–2 years in a similar role within a 4* or 5* hotel in Dubai, be detail-oriented, and capable of thriving under deadlines in a fast-paced setting.