Lux Reservations & Guest Services Specialist

CP - Dubai Marina (DXBMR); Dubai Emirate; On-site; AED 60,000 - 90,000; Full time

Job summary

Crowne Plaza Dubai Marina is seeking a Reservations Agent to join our team. You will be responsible for maximizing occupancy by inputting reservations, handling inquiries, and ensuring guest satisfaction while upholding brand standards.

The ideal candidate has 1–2 years in a similar role at a 4*/5* Dubai hotel, with strong attention to detail and ability to work under deadlines. Join a dynamic team at a premier location, where you will gain exposure to revenue management, rate structures, and

Qualifications

• 1–2 years of progressive work-related experience in reservations in a 4*/5* city hotel in Dubai.

Responsibilities

• Download bookings from external reservation systems.
• Answer guest inquiries about hotel services, hours, and local area attractions.
• Ensure VIP and special requests are handled efficiently and accurately.
• Know rates, room types, and hotel product; monitor no-show and pending reservations.
• Inform sales team to fulfill leads and monitor reservations for next two weeks.

Skills

Reservations experience

Job description

Crowne Plaza Dubai Marina is seeking a Reservations Agent to join our team. You will be responsible for maximizing occupancy by inputting reservations, handling inquiries, and ensuring guest satisfaction while upholding brand standards.

The ideal candidate has 1–2 years in a similar role at a 4*/5* Dubai hotel, with strong attention to detail and ability to work under deadlines. Join a dynamic team at a premier location, where you will gain exposure to revenue management, rate structures, and