Cluster Reservations Agent — Luxury Hotels, Dubai

IC - Dubai Festival City (DXBHB); Dubai; On-site; AED 112,000 - 167,000; Full time

Benefits offered by this job

Room discounts

Comprehensive training

Job summary

InterContinental Hotels Group (IHG) is seeking a Cluster Reservations Agent in Dubai Festival City. You will sell IHG products, maintain knowledge of our hotels, and handle reservations by phone, fax, or email with accuracy.

The role emphasizes up-selling, data reporting, and close collaboration with Front Office and Finance for credit approvals. We value a minimum of 1 year in front office or reservations, strong English skills, Arabic language ability, and the capacity to work both

Qualifications

• 1 year of front office or reservations experience.
• Intermediate knowledge of Microsoft Office.
• Advanced in writing and speaking English.
• Knowledge of Opera is desirable.
• Knowledge of Arabic language desired.
• Ability to work independently and in a team environment.
• Ability to lead and motivate team members.

Responsibilities

• Sell IHG products and services using up-selling and suggestive selling techniques.
• Record and process reservations by phone, fax, or email.
• Record amendments to reservations (extensions, early departures, etc.).
• Prepare reservation sales reports and periodical totals.
• Monitor occupancy and inform managers of current and future rates.
• Follow up on traces and manage no-shows and cancellations daily.

Skills

Front office

Reservations experience

Microsoft Office

English proficiency

Arabic language

Opera PMS

Tools

Opera PMS

Job description

InterContinental Hotels Group (IHG) is seeking a Cluster Reservations Agent in Dubai Festival City. You will sell IHG products, maintain knowledge of our hotels, and handle reservations by phone, fax, or email with accuracy.

The role emphasizes up-selling, data reporting, and close collaboration with Front Office and Finance for credit approvals. We value a minimum of 1 year in front office or reservations, strong English skills, Arabic language ability, and the capacity to work both