Reservation Agent at Crowne Plaza Dubai Marina

IHG Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Crowne Plaza Dubai Marina, part of IHG Hotels & Resorts, seeks a Reservations Agent to maximize occupancy and guest satisfaction by handling bookings with accuracy and courtesy. The ideal candidate has 1–2 years in a similar role within a 4- or 5-star city hotel in Dubai, strong knowledge of reservation systems, and excellent interpersonal skills.

You will work under pressure, deliver accurate information, and liaise with sales and front office to optimize packages.

Qualifications

• 1–2 years of progressive work-related experience in the same role in a 4* or 5* city hotel in Dubai.
• Strong capabilities in handling the technical aspects of revenue-generating mediums and organizing.
• Ability to work under pressure with deadlines and shifting priorities.
• Excellent interpersonal skills and ability to work independently or as part of a team.

Responsibilities

• To download bookings from external reservation systems
• Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions
• To ensure all VIP and special requests are handled efficiently and accurately
• To have full knowledge of all rates, room types, overall hotel product and hotels primary competition
• To check correspondence on a daily basis before arrival date and ensure all relevant information is acquired and fully documented
• Check the no show record as well as pending reservation
• Check the system on reservations for next two weeks and inform the sales team to fulfil sales leads accordingly
• Show complete product knowledge, understand rate structure and apply rate management
• Check on pending visa or expiring visa’s which need to exit the country

Skills

Guest service

Reservation systems

Attention to detail

Communication skills

Team player

Tools

Reservation systems

Job description

At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you are part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title. At Crowne Plaza we look for people who are dynamic and passionate! People who excel in their role and help our guests succeed too.

Crowne Plaza Dubai Marina

Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants. With 280 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

Reservations Agent

As a Reservations Agent you are responsible to achieve best possible results in terms of maximizing hotel’s occupancy by terms of getting and inputting reservations. To ensure guests satisfaction and loyalty through quality guest service considering of the brand standards and your role will include key responsibilities such as:

• To download bookings from external reservation systems
• Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions
• To ensure all VIP and special requests are handled efficiently and accurately
• To have full knowledge of all rates, room types, overall hotel product and hotels primary competition
• To check correspondence on a daily basis before arrival date and ensure all relevant information is acquired and fully documented
• Check the no show record as well as pending reservation
• Check the system on reservations for next two weeks and inform the sales team to fulfil sales leads accordingly
• Show complete product knowledge, understand rate structure and apply rate management
• Check on pending visa or expiring visa’s which need to exit the country

The ideal candidate must 1 to 2 years of progressive work-related experience in the same role in a 4* or 5* city hotel in Dubai and has strong capabilities in handling technicality of revenue generating mediums & organizing, detail-oriented and, with ability to work under pressure of deadlines and ever-shifting priorities in a fast-paced environment. Also must be a team player, have strong interpersonal skills, and work well independently as well as part of a team, flexible attitude and ability to adapt to changing priorities and business needs.

IHG is more than just a great place to stay; we are also one of UAE’s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better.

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster