Reservations & Guest Loyalty Specialist

Four Points; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Four Points by Sheraton in Dubai is seeking a guest-focused Front Desk Associate to deliver warm, efficient service and promote the brand’s hospitality standards.

You will handle guest requests, upsell services to maximize revenue, and maintain loyalty through Marriott Rewards. The role requires a high school diploma and at least 2 years of experience; no supervisory experience is required. Join a team that values professionalism, teamwork, and guest satisfaction.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Resolve guest calls, requests or problems by contacting appropriate department.
• Use sales techniques to maximize revenue and maintain guest loyalty.
• Promote Marriott brand awareness and process rewards points redemptions.
• Enter and process reservation requests, changes, and cancellations.
• Assist management in training and motivating employees; maintain professional appearance and confidentiality.
• Welcomes and acknowledges guests per standards and communicates clearly with guests and colleagues.
• Maintain positive working relationships and support team goals.
• Read and verify information accurately; perform light physical tasks as needed.

Skills

Guest service

Sales techniques

Up-selling

Communication

Education

High school diploma or GED

Job description

Four Points by Sheraton in Dubai is seeking a guest-focused Front Desk Associate to deliver warm, efficient service and promote the brand’s hospitality standards.

You will handle guest requests, upsell services to maximize revenue, and maintain loyalty through Marriott Rewards. The role requires a high school diploma and at least 2 years of experience; no supervisory experience is required. Join a team that values professionalism, teamwork, and guest satisfaction.