Reservations Concierge — Guest Experience

ANdAZ; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Andaz Dubai The Palm is seeking a Guest Service Officer – Reservations to deliver exceptional service by managing guest reservations with precision and care. You will create a seamless booking experience, respond to guest inquiries, and coordinate with hotel departments to ensure every stay starts with a personalized touch.

The role requires strong English communication, a hospitality or tourism background, and familiarity with hotel reservation systems; Arabic language skills are a plus.

Qualifications

• Diploma in Hospitality or Tourism Management.
• Excellent English communication, both written and verbal.
• Opera system experience is beneficial.

Responsibilities

• Handle guest reservations with accuracy and efficiency.
• Create a seamless booking experience and respond to guest inquiries.
• Coordinate with hotel teams to ensure a personalized guest arrival.

Skills

English communication

Opera system

Education

Diploma/qualification in Hospitality or Tourism Management

Job description

Andaz Dubai The Palm is seeking a Guest Service Officer – Reservations to deliver exceptional service by managing guest reservations with precision and care. You will create a seamless booking experience, respond to guest inquiries, and coordinate with hotel departments to ensure every stay starts with a personalized touch.

The role requires strong English communication, a hospitality or tourism background, and familiarity with hotel reservation systems; Arabic language skills are a plus.