Reservations Agent — Elevate Guest Experiences

La Suite Dubai Hotel & Apartment

Dubai

On-site

AED 60,000 - 100,000

Full time

3 days ago

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Job summary

La Suite Dubai Hotel & Apartment is seeking a Reservations Agent to manage guest bookings with accuracy and courtesy. You will respond to inquiries, present room options and ensure all reservations are correctly entered in the PMS.

The role requires professionalism, attention to detail, and the ability to work across multiple channels. Responsibilities include upselling packages, coordinating with Front Office and other teams, and maintaining up-to-date records.

Qualifications

High school diploma or equivalent required.
Experience in reservations, customer service or hospitality preferred.
Opera, Opera Cloud or similar PMS experience is a plus.
Excellent English communication skills; other languages a plus.

Responsibilities

Handle guest reservation requests via phone, email, website and other channels.
Provide information on room types, rates, packages, and hotel facilities.
Update, modify and cancel reservations in the PMS per hotel policies.
Upsell room categories, packages and services to maximize revenue.
Coordinate with Front Office, Sales and Housekeeping for seamless guest experiences.
Maintain accurate reservation records and generate reports as needed.