Reservations Agent - 25hours Hotel One Central - Accor Hotels Dubai

Accor Group; Dubai; On-site; AED 100,440 - 122,760; Full time

Benefits offered by this job

Ten free nights per year

Discounts on hotel stays

Career development opportunities

Inclusive work culture

Exclusive partner benefits

Job summary

Accor Group is seeking a Reservations Agent for the 25hours Hotel One Central in Dubai. This role involves facilitating smooth reservation processes, managing guest interactions, and maximizing revenue through effective upselling techniques.

The ideal candidate will have 1-3 years of experience in hotel reservations, proficiency in systems like Opera Cloud, and fluency in English and Arabic. The position offers various benefits including ten free nights annually and discounts across Accor properties.

Qualifications

• 1-3 years of experience in hotel reservations or front office, preferably in a 4- or 5-star property.
• Strong knowledge of reservation systems.
• Fluent in English and Arabic (both written and spoken).

Responsibilities

• Handle all reservation inquiries and modifications promptly.
• Identify guest needs and recommend suitable room types.
• Maintain accuracy in the PMS and reservation systems.

Skills

Reservation systems proficiency

Communication skills

Problem-solving skills

Guest-oriented approach

Multitasking abilities

Knowledge of revenue management

Tools

Opera Cloud

RESAweb

Synxis

Job description

Reservations Agent – 25hours Hotel One Central – Accor Hotels Dubai

Location: United Arab Emirates City: Dubai | Industry: Hospitality | Function: Reservations‑Ticketing | Salary: 9000‑11000 monthly (Market estimated) | Gender: Any | Candidate Nationality: Any | Job Type: Full-time

Position Overview

The Reservations Agent plays a key role in ensuring smooth reservation processes, maintaining accurate data, and supporting revenue management strategies. The position requires excellent communication skills, proficiency in reservation systems, and the ability to manage guest interactions efficiently while maximizing hotel occupancy and revenue.

Key Responsibilities

• Handle all reservation inquiries, modifications, and cancellations promptly and professionally.
• Identify guest needs and recommend suitable room types, packages, and rates.
• Follow up on reservation confirmations and pre‑arrival arrangements.
• Maintain accuracy in the PMS and reservation systems, ensuring proper data entry for rate codes, segmentation, and guest details.
• Apply effective upselling techniques to maximize room revenue and occupancy.
• Ensure all special requests and booking details are communicated to relevant departments.
• Coordinate closely with the Front Office and Revenue teams to optimize room allocation.
• Enroll guests into Accor's loyalty programs (ALL and Ennismore Disloyalty).
• Support the Reservations Supervisor and Assistant Revenue Manager in achieving departmental goals.
• Monitor and manage reservation reports, ensuring data accuracy and completeness.
• Handle telephone and email inquiries with professional etiquette and hospitality.
• Maintain confidentiality of guest information and adhere to hotel privacy standards.
• Participate in training and contribute to continuous improvement of service standards.
• Demonstrate full understanding of hotel policies, cancellation terms, and booking procedures.
• Assist with other duties as assigned by management to support overall operations.

Candidate Requirements

• 1‑3 years of experience in hotel reservations or front office, preferably in a 4‑ or 5-star property.
• Strong knowledge of reservation systems such as Opera Cloud, RESAweb, and Synxis.
• Fluent in English and Arabic (both written and spoken).
• Excellent communication, problem‑solving, and interpersonal skills.
• Ability to multitask and maintain attention to detail in a fast‑paced environment.
• Knowledge of revenue management principles and upselling techniques.
• Friendly, confident personality with a guest‑oriented approach.
• Professional appearance and high personal integrity.
• Team player with enthusiasm for learning and collaboration.

What We Offer

• Ten free nights per year across 25hours Hotels globally.
• Discounts on hotel stays, restaurants, and bars across Accor and Ennismore properties.
• Career development and training opportunities through Accor Academies.
• Fun, inclusive work culture with staff events and recognition programs.
• Access to exclusive partner benefits and lifestyle perks.