Reservations Agent - Rooms and Revenue

Accor Group; Dubai; On-site; AED 37,000 - 61,000; Full time

Job summary

Accor is seeking a Reservations Agent - Rooms and Revenue in Dubai to support room sales, reservation accuracy, and revenue management strategies across distribution channels. The role involves handling telephone and email enquiries, using Opera PMS, and applying pricing strategies while maintaining high standards of guest service.

The ideal candidate has hotel reservations experience, understands market segments and rate plans, and can upsell effectively to maximize revenue while ensuring guest

Qualifications

• Degree or diploma in Hotel Management or related hospitality discipline.
• Experience in hotel reservations and room inventory management.
• Familiarity with Opera PMS and multi-channel distribution.
• Strong communication and attention to detail; upselling experience a plus.

Responsibilities

• Apply Accor pricing principles across retail, corporate, leisure, and groups.
• Understand rate plans, restrictions and availability controls.
• Convert enquiries into reservations via telephone and email with strong sales skills.
• Upsell to increase room revenue while matching guest needs.
• Process reservations in line with revenue strategies and ensure data accuracy.
• Maintain knowledge of hotel services, facilities and packages.

Skills

Hotel reservations

Opera PMS

Revenue management

Market segmentation

Upselling

Telephone sales

Communication skills

Guest service

Pricing strategies

Education

Hotel Management degree

Tools

Microsoft Office

Job description

Reservations Agent - Rooms and Revenue Job Snapshot Role: Reservations Agent - Rooms and Revenue Location: Dubai, United Arab Emirates Industry: Hospitality Function: Reservations-Ticketing Experience: Previous hotel reservations experience preferred Job Type: Full-time

Reservations Agent - Rooms and Revenue in Dubai, United Arab Emirates is a Hospitality opportunity with Accor at Sofitel Dubai the Obelisk, supporting room sales, reservation accuracy, revenue management strategies and guest conversion across multiple distribution channels. Accor is hiring a commercially aware reservations professional who can manage telephone and email enquiries, use Opera PMS effectively, apply pricing strategies and identify upselling opportunities while maintaining high standards of guest service.

Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Reservations-Ticketing Salary: 3500-5500 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Reservations Agent plays an important commercial role by converting guest enquiries into confirmed room bookings while supporting the hotel 's broader revenue strategy. The position requires a clear understanding of market segments, rate plans, restrictions, availability and guest preferences so that the right accommodation product is offered at the right time. Working closely with the Reservations Manager, Revenue Management and Sales teams, the agent helps protect data accuracy, improve conversion levels and maximize room revenue. Strong reservation administration also ensures that guest information, corporate account relationships and market segmentation remain accurate within the property management system.

Key Responsibilities

• Apply Accor pricing principles across retail, corporate, leisure, group and other market segments.
• Understand room rate restrictions, hurdles, availability controls and revenue management requirements.
• Convert telephone enquiries into confirmed reservations through effective sales techniques.
• Use appropriate upselling methods to increase room revenue while matching offers to guest needs.
• Process reservations in line with revenue strategies established by the hotel 's Revenue Management team.
• Maintain complete knowledge of hotel guestrooms, services, facilities and available packages.
• Respond promptly and professionally to email enquiries relating to room reservations.
• Understand the rate plans and market segments used across direct and third-party distribution channels.
• Offer suitable products according to customer profile, booking conditions and available inventory.
• Handle reservation-related guest questions accurately and efficiently.
• Resolve booking concerns where possible and escalate more complex complaints appropriately.
• Identify sales opportunities involving individual guests, corporate accounts, wholesalers and travel management companies.
• Apply Accor Core Reservation Standards consistently across all bookings.
• Work toward targeted performance levels during LQA Hotel Mystery Shopping calls.
• Maintain accurate and well-organized guest and account data within the PMS.
• Verify that market segmentation is correctly assigned to each reservation.
• Establish appropriate links and relationships between corporate accounts within the system.
• Review reservation details for accuracy before confirmation.
• Ensure guest requests and booking preferences are recorded correctly to support satisfaction upon arrival.
• Use Opera PMS effectively for reservation creation, modification, account handling and guest data management.
• Support implementation and effective use of current and new revenue management tools.
• Participate in property management system conversions or related system projects when required.
• Use the hotel 's telephone system efficiently when handling incoming and outgoing reservation calls.
• Maintain organized reservation correspondence and related documentation.
• Support the Reservations Manager and Revenue Management leader with special projects.
• Work collaboratively with the Sales Team during selected client dinners, special events or entertainment activities.
• Maintain confidentiality regarding guest, account and commercial information.
• Follow hotel policies, pricing controls and established reservation procedures at all times.

Ideal Profile

The role requires a degree or diploma in Hotel Management, Training and Development or a related hospitality discipline. Candidates should have practical familiarity with hotel reservations, room inventory management and guest booking procedures. Experience within an international hotel or luxury hospitality environment would be particularly valuable. Working knowledge of Opera PMS is essential because the role relies heavily on accurate booking entry, market segmentation, guest profiles and corporate account information. The successful candidate should also be comfortable using Microsoft Office and handling a combination of telephone, email and system-based reservation activity throughout the working day. Commercial awareness is important, particularly the ability to recognize upselling opportunities, understand pricing differences and support revenue objectives without compromising guest service. Strong communication skills, attention to detail and confidence handling guest concerns will help ensure both booking accuracy and a professional reservation experience.

Skills Set

• Hotel reservations
• Rooms reservations
• Opera PMS
• Revenue management
• Hotel pricing strategies
• Room inventory management
• Market segmentation
• Rate plans
• Rate restrictions
• Reservation conversion
• Telephone sales
• Upselling
• Guest enquiries
• Email reservations
• Corporate accounts
• Leisure bookings
• Group reservations
• Wholesale accounts
• Travel management companies
• Distribution channels
• Reservation accuracy
• PMS database management
• Guest profile management
• Corporate account hierarchy
• LQA standards
• Reservation correspondence
• Telephone systems
• Microsoft Office
• Revenue optimization
• Guest complaint handling
• Sales opportunity identification
• Cross-functional coordination

Why Join Us

Hotel reservations professionals have a direct influence on both guest experience and commercial performance within Dubai 's competitive Hospitality sector. This role provides exposure to room pricing, market segmentation, revenue management, corporate accounts and luxury hotel sales while building strong operational knowledge of modern reservation systems. Working within Accor also creates opportunities to develop experience across reservations, revenue, sales and front office functions. Strong performance can support progression toward Senior Reservations Agent, Reservations Supervisor, Reservations Manager or Revenue Management roles across the group 's international hotel network.

About the Company

Accor is a global hospitality group operating more than 45 brands across thousands of hotels, restaurants and lifestyle destinations worldwide. Its portfolio includes Sofitel, a luxury hospitality brand known for combining French-inspired service with distinctive local experiences. Accor supports professional development, responsible hospitality and international career mobility across its global network.