Reservations Agent

Jannah Hotels + Resorts; United Arab Emirates; On-site; AED 39,000 - 67,000; Full time

Job summary

Jannah Hotels & Resorts is seeking a Reservations Agent to manage inquiries and bookings in the UAE. You will handle reservations, respond to emails, and greet guests with a high level of service, coordinating with other departments to meet guest needs.

The role requires strong phone etiquette, excellent English, and experience with reservation software in a hospitality setting. This is an on-site, full-time position based in the United Arab Emirates.

Qualifications

• Strong phone etiquette and reservation handling skills.
• Excellent customer service and communication abilities.
• Experience with front desk operations and receptionist tasks.
• Proficiency with computer systems and hotel reservation software.
• Fluency in English; other languages are a plus.
• Positive attitude, attention to detail, and ability to work in a dynamic team.
• Hospitality industry experience preferred.

Responsibilities

• Handle customer inquiries and bookings over the phone.
• Manage reservations in the system and ensure accuracy of booking details.
• Liaise with other departments to fulfill guests' needs.
• Respond to emails and offer reception duties as required.
• Welcome guests and maintain a professional demeanour.

Skills

Phone etiquette

Customer service

Front desk operations

Reservation software

English fluency

Team player

Hospitality experience

Tools

Reservation software

Job description

Jannah Hotels & Resorts is a prestigious collection of halal affordable luxury hotels and hotel apartments based in the UAE. Rooted in the spirit of noble Bedouin hospitality, the brand upholds values of balance, guest care, ambassador excellence, and goodness, known collectively as The Jannah Way. Renowned for its innovative infrastructure and guest-centric approach, Jannah Hotels & Resorts has become a preferred choice for visitors and residents in the UAE. The group's dedication to engaged service and operational excellence has earned numerous prestigious awards, including recognitions from the World Travel Awards and TripAdvisor.

Company Description

Jannah Hotels & Resorts is a prestigious collection of halal affordable luxury hotels and hotel apartments based in the UAE. Rooted in the spirit of noble Bedouin hospitality, the brand upholds values of balance, guest care, ambassador excellence, and goodness, known collectively as The Jannah Way. Renowned for its innovative infrastructure and guest-centric approach, Jannah Hotels & Resorts has become a preferred choice for visitors and residents in the UAE. The group's dedication to engaged service and operational excellence has earned numerous prestigious awards, including recognitions from the World Travel Awards and TripAdvisor.

Role Description

This is a full-time, on-site Reservations Agent role located in the United Arab Emirates. As a Reservations Agent, you will handle customer inquiries and bookings over the phone and manage reservations systems efficiently. You will provide exceptional customer service, ensure accurate recording of booking details, and liaise with other departments to fulfill guests' needs. The position also entails basic receptionist duties, such as responding to emails and welcoming guests. Timely communication, maintaining professional demeanor, and delivering high-quality service are essential aspects of this role.

Qualifications

• Strong skills in Phone Etiquette and handling Reservations


• Demonstrated excellence in Customer Service and Communication


• Experience with receptionist tasks and general front desk operations


• Proficiency in using computer systems and reservation software


• Fluency in English; additional language skills are a plus


• Positive attitude, attention to detail, and ability to work in a dynamic team environment


• Previous experience in the hospitality industry is preferred