Reservations Agent

Hospitaliti; Dubai; On-site; AED 45,000 - 65,000; Full time

Benefits offered by this job

Employee dining discounts at Tattu

Anniversary dining privileges at Tattu

Employee of the month

Work Visa & Medical Insurance

Annual return tickets

Two days off weekly

Job summary

Permanently Unique Group, in Dubai, is seeking an Reservations professional to support the booking process and respond to guest inquiries. You will maintain the guest database, coordinate with service teams, and promote Tattu's offerings and events.

The role emphasizes timely communication, accuracy of records, and collaboration with the Reservations Manager to optimize bookings and availability within a busy hospitality environment.

Qualifications

• Experience in the hospitality industry is preferred.

Responsibilities

• Report to the Reservations Manager, supporting the reservation process efficiently.
• Handle internal and external booking inquiries, ensuring all reservations are efficiently processed.
• Provide professional and timely responses to guest emails and phone inquiries.
• Maintain and update the guest database, ensuring accurate information is recorded.
• Promote Tattu's offerings, keeping guests informed about upcoming events and experiences.
• Maintain close coordination with the service team, ensuring all guest requests are met.
• Assist in analyzing reservation data, helping the team optimize bookings and availability.
• Support the Reservations Manager in any administrative duties related to booking systems.

Skills

Guest communications

Booking inquiries

Data maintenance

Team coordination

Job description

Permanently Unique Group is hiring through Hosco in Dubai.

The Role

• Report to the Reservations Manager, supporting the reservation process efficiently.
• Handle internal and external booking inquiries, ensuring all reservations are efficiently processed.
• Provide professional and timely responses to guest emails and phone inquiries.
• Maintain and update the guest database, ensuring accurate information is recorded.
• Promote Tattu's offerings, keeping guests informed about upcoming events and experiences.
• Maintain close coordination with the service team, ensuring all guest requests are met.
• Assist in analyzing reservation data, helping the team optimize bookings and availability.
• Support the Reservations Manager in any administrative duties related to booking systems.

Health & Happiness

• Regular team sessions to promote team work and wellness
• Bespoke staff food menu designed by all our head chefs

Progression

• Bespoke development journey's for all our team
• Development academies to support the progression and development of our team

Extras

• Employee discount when dining at our Tattu restaurants
• After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine in any of our Tattu restaurants
• Employee of the month award
• Work Visa & Medical Insurance
• Return tickets to home country (annually)
• 2 days off weekly

Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by Permanently Unique Group.