Reservations Agent

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary

Duty Meals provided

Vacation tickets/benefits

Medical Insurance Provided

Job summary

AccorHotels Middle East is looking for a professional Reservations Agent to join the team at Rixos Premium Dubai JBR. This role serves as the initial contact for guests, providing exceptional service and a smooth booking experience. The ideal candidate should have a background in hospitality, excellent command of English, and strong communication skills.

You will manage room reservations efficiently, upsell accommodations, and ensure guest satisfaction. The position includes competitive salary and comprehensive benefits, making it an exciting opportunity for passionate individuals.

Qualifications

• Minimum of 1 year experience in Front Office, Reservations, or Sales.
• Knowledge of additional languages is a plus (Russian, Turkish).
• Typing skills of approximately 40 words per minute.
• Flexible availability to work various shifts.

Responsibilities

• Respond promptly to all room reservation inquiries.
• Book accommodations for guests across various market segments.
• Record reservation information in our Property Management System.
• Upsell room types to maximize revenue.
• Provide information about property and local attractions.
• Handle changes, cancellations, and special requests effectively.

Skills

Excellent command of English

Professional telephone etiquette

Proficiency in Property Management Systems (e.g., Opera)

Strong written communication skills

Detail-oriented

Strong problem-solving skills

Customer-focused mindset

Tools

Microsoft Office applications

Job description

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Rixos Premium Dubai JBR

Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

We are seeking a professional and customer-focused Reservations Agent to join our team in the beautiful hotel at the heart of the Dubai. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience.

Responsibilities

• Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels.
• Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings.
• Accurately record all required reservation information in our Property Management System.
• Upsell room types and additional services to maximize revenue while meeting guest needs
• Provide detailed information about our property, amenities, and local attractions in the UAE.
• Collaborate with other departments to ensure guest requests and special requirements are met.
• Handle changes, cancellations, and special requests with a customer‑centric approach.
• Maintain up‑to‑date knowledge of room availability, rates, and promotional offers.
• Assist in resolving customer complaints and concerns in a timely and professional manner.
• Contribute to the continuous improvement of our reservation processes and guest experience.

Qualifications

• Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry
• Excellent command of English; knowledge of additional languages is a plus (Russian, Turkish).
• Professional telephone etiquette and strong written communication skills.
• Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications.
• Typing skills of approximately 40 words per minute.
• Detail‑oriented with the ability to multitask in a fast‑paced environment.
• Strong problem‑solving skills and ability to make decisions independently.
• Flexible availability to work various shifts, including weekends and holidays.
• Customer‑focused mindset with a passion for delivering exceptional service.
• Ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.