Reservation Supervisor

IBIS STYLES; Dubai; On-site; AED 48,000 - 60,000; Full time

Job summary

IBIS STYLES in Dubai is seeking an experienced Reservations Supervisor to oversee hotel reservations and ensure exceptional customer service. The role involves processing reservations, managing billing issues, and maintaining documentation for payments.

The ideal candidate will have a minimum of 2 years’ experience in a similar environment, with strong computer skills, particularly in Opera, and the ability to work effectively with diverse cultures. Supervisory experience is required to support the team.

Qualifications

• Minimum of 2 years’ experience in a supervisory role.
• Strong computer and systems proficiency.
• Ability to manage multiple shifts effectively.

Responsibilities

• Ensure correct documentation for payments is received.
• Process and manage hotel reservations per policy.
• Liaise with conference and events for group room requests.
• Manage cancellations and communicate charges to clients.
• Handle group billing issues and account disputes.
• Coordinate group reservations for efficiency.

Skills

Strong computer and systems skills, preferably in Opera

Time management skills

Confident communication skills

Ability to work with diverse cultures

Ability to navigate complex environments

Multitasking capabilities

Strong interpersonal skills

Flexible in response to change

Education

Minimum of 2 years’ experience in a similar environment, preferably with supervisory experience

Job description

Company Description

ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road E44 just 15 minutes from Dubai International Airport with easy access to International City and Dragon Mart Experience an extraordinary blend of style and comfort at ibis Styles Dragon Mart Inspired by the Arabian Desert and Oasis. Our lobby with its skylight ceiling transforms into a romantic haven bathed in occasional moonlight.

Job Description

Key Responsibilities

• Ensure correct documentation is received for all payment details.
• Process and input reservations following hotel reservations policy.
• Liaise with conference and events to accept or decline group room requests.
• Manage cancellations, pick up and release dates.
• Ensure the charges for the released rooms are communicated to the client and processed.
• Manage all group billing issues and resolve account disputes, liaising with managers on account enquiries.
• Take personal responsibility to ensure that all enquiries are addressed.
• Ensure stop sells on room types, market segments and/or rate levels are enforced when appropriate.
• Coordinate group reservations ensuring contract rates are loaded correctly into reservations to maximise efficiency and eliminate revenue rebates.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Ensure arrivals list is checked daily, displaying correct rate and market codes.
• Ensure the Hotel Guarantee Policy is promoted and adhered to.
• Consistently deliver a product and service to meet the quality standards and expectation of customers.
• Active management of group blocks and wash; ensure this is managed effectively and communicated to other departments.

Qualifications

• Minimum of 2 years’ experience in a similar environment, with supervisory experience and qualifications.
• Strong computer and systems skills, preferably in Opera.
• Ability to work a variety of shifts.
• Multicultural awareness and ability to work with people from diverse cultures.
• Time management skills with the ability to independently multitask and demonstrate initiative in a dynamic environment.
• Ability to understand and navigate complex stakeholder environments.
• Confident and articulate communication, negotiation, relationship and networking skills.
• Strong personal integrity and good interpersonal skills with the ability to communicate with all levels of team members.
• Flexible and able to embrace and respond effectively to change.